target audience: TECH SUPPLIER Publication date: Mar 2023 - Document type: Market Presentation - Doc Document number: # US50447923
Enterprise Service Management, 2023: What's Next in a Digitally Transformed World
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Abstract
This IDC Market Presentation visually portrays the recent history of enterprise service management software growth, the current state, and visions for the future. It discusses factors affecting purchasing decisions in the current economy, as well as technology developments that will affect the market in the next few years. It is based on What's Next for Enterprise Service Management and IT Service Management in a Digitally Transformed World (IDC #US50413423, March 2023).