target audience: TECH BUYER  Publication date: May 2023 - Document type: IDC Perspective - Doc  Document number: # US50670023

IT's Role in Digital Employee Experience Transformation

By:  Zachary Chertok Loading


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This IDC Perspective examines the importance of IT's involvement in the digital aspects of employee experience (EX) transformation. IDC found that the top priorities for employees to stay committed to their employers are centered on aspects of work–life balance supported by a stronger culture of inclusion at work. While inclusion is often concentrated as a component of the organizational diversity, equity, inclusion, and belonging (DEIB) mandate, by itself, it has a broader application of how employees feel acknowledged, included, heard, respected, and responded to at and around the culture and style of work. Employee reluctance to work for some employers over others is pushing 65% of organizations commit to their investments in employee experience (EX) transformation, while an additional 29% are introducing or expanding on existing commitments (source: IDC's Employee Experience Buyer Perception Survey, November 2021; n = 507). In IDC's Employee Experience: Maximizing Employee Experience Opportunity Requires a New Strategy, Not Just New Tools (IDC #US48518322, June 2022), IDC found that while EX transformation efforts originate in the line of business (LOB) and are initially championed companywide by HR, IT is pivotal for HR to execute on organizational EX transformation objectives.

"Employees are reevaluating what it takes for them to join and stay with their employers," says Zachary Chertok, research manager for Employee Experience at IDC.


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