target audience: TECH SUPPLIER Publication date: Jul 2023 - Document type: Market Share - Doc Document number: # US51050123
Worldwide IT Service Management Software Market Shares, 2022: A Changed World and New Opportunities
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Abstract
This IDC study provides worldwide IT service management (ITSM) software market share data for 2022.
"2022 represents the last of a three-year digital transformation push that changed how organizations operate, with ITSM and ESM solutions often at the center," said Snow Tempest, research manager, IT Service Management at IDC. "Now, organizations can move in new directions with cross-functional implementations and additional efficiencies and insights gained from features enhanced with AI."