target audience: TECH SUPPLIER Publication date: Aug 2023 - Document type: IDC Survey Spotlight - Doc Document number: # US51107523
In Which IT Areas Do Organizations Expect the Most Positive Impact from Generative AI?
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Abstract
This IDC Survey Spotlight discusses the areas in which leaders expect to see the most positive changes due to generative artificial intelligence (GenAI). In 2023, IT service management and IT operations vendors announced features designed to use GenAI to streamline operations and improve user experience. This document provides insight into how those ideas have been received and provides additional topics for IT leaders to consider.