target audience: TECH BUYER  Publication date: Nov 2023 - Document type: IDC MaturityScape Benchmark - Doc  Document number: # US51329023

IDC MaturityScape Benchmark: Flexible Work in the United States, 2024


  • Amy Loomis, Ph.D. Loading
  • Anu Mehta Loading


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This IDC study describes the organizational characteristics at five levels of flexible work maturity, from a completely ad hoc approach with limited thought and planning related to flexible models to one in which a flexible work strategy is woven into the organization’s culture at every level. It intends to help organizations evaluate current work transformation initiatives and identify the steps they need to take to advance to the next stage of maturity. Key stakeholders of work transformation initiatives include executives, IT leadership, line-of-business managers, employees, and partners.

“Flexible work models require organizations to change the way that they manage work and worker experience. They must evaluate the policies, procedures, and technologies that impact the workplace to provide the greatest employee experience and business value. In the right roles and with the right people, flexible work does offer tremendous productivity improvement,” said Anu Mehta, senior research analyst, Future of Work at IDC.


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