target audience: TECH SUPPLIER  Publication date: Nov 2023 - Document type: Market Presentation - Doc  Document number: # US51408823

2024 Trends for Payer IT

By:  Jeff Rivkin Loading


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This IDC Market Presentation defines each of the four trends in payer IT to provide context for planning in 2024. It then provides essential guidance for payers within the context of these trends. These trends have been presented to multiple payer-supplying vendor user groups in 4Q23. Each trend is complex, nonintuitive, and layered.

"Payers are undergoing a crisis of relevance, cost, and increased consumer expectations. Their core business model is failing; they are limited by regulation, costs beyond their control, legacy technical debt, and a supercharged retail environment that causes their members to demand a retail-like excellence while providing the security and privacy of the past," says Jeff Rivkin, director of Payer IT Strategies at IDC Health Insights.


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