target audience: TECH SUPPLIER  Publication date: May 2024 - Document type: Market Forecast - Doc  Document number: # US51638524

Worldwide Communications Platform as a Service Forecast, 2024–2028


  • Courtney Munroe Loading
  • Avinash Naga Loading


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This IDC study presents the forecast of worldwide revenue for the CPaaS market for 2024–2028.

"The CPaaS market is significantly growing with vendors offering more API-based offerings integrated with generative AI (GenAI) to improve customer engagement," according to Naga Avinash, research manager, Cloud Communications and Datacenter Services at IDC.


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