target audience: TECH BUYER  Publication date: Jan 2024 - Document type: Tech Buyer Presentation - Doc  Document number: # US51660322

IDC 2023–2024 SaaS, Services, and Cloud CSAT Awards


  • Eric Newmark Loading
  • Nadia Ballard Loading
  • Gard Little Loading
  • Mukesh Dialani Loading
  • David Tapper Loading


  • 17 slides

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This IDC Tech Buyer Presentation provides an overview of the results from IDC's customer satisfaction award program, the IDC SaaS, Services, and Cloud CSAT Awards.This award program recognizes the leading software-as-a-service (SaaS) vendors in each application market, services firms in each services market, and infrastructure-as-a-service vendors in each industry, which receive the highest customer satisfaction scores based on IDC's SaaS Path, Services Path, and Industry Cloud Path surveys.

SaaS Path, Services Path, and Industry Cloud Path are global surveys that in combination cover approximately 8,000 organizations across all geographic regions and company sizes in which customers are asked to rate their vendor on more than two dozen different customer satisfaction metrics.


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