target audience: TECH BUYER  Publication date: Feb 2024 - Document type: IDC Perspective - Doc  Document number: # US51797524

AI-Based Summarization of Unstructured Content for Payers

By:  Jeff Rivkin Loading


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This IDC Perspective takes a deep dive into content summarization of unstructured data and artificial intelligence (AI) for payers.

Using AI to use platforms that can take in, study, and learn from data, refine judgments, and generate intelligent insight reduces the need for expensive human data analysts.

Pulling together unstructured data for today’s AI is no overnight task. Mergers and acquisitions have resulted in fragmented IT architectures. Important documents have been lost to view, locked in offline proprietary file types.

“Within the AI potential, content summarization holds the most short-term promise for payers. Content summarization with AI in health insurance is quickly driving improvements and changing the relationship between payers, providers, and members. It helps to enhance and streamline the member/patient experience and makes internal operations easier,” says Jeff Rivkin, research director, Payer IT Strategies at IDC Health Insights.


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