target audience: TECH SUPPLIER  Publication date: Apr 2024 - Document type: IDC Survey - Doc  Document number: # US52003924

Where Should Services Providers Focus Efforts to Assist Customers with AI Initiatives in 2024–2025?

By:  Jennifer Hamel Loading


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This IDC Survey provides key findings from IDC's 2024 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 1, which focuses on issues related to GenAI awareness, readiness, and commitment, as well as the implications for IT investment, governance, and partnering decisions.

This survey of 881 respondents in North America, Asia/Pacific, and Western Europe was conducted in January 2024 while IT leaders were starting to execute initial GenAI plans and developing longer-term road maps. Among other topics, this survey looks at IT and business leaders' expectations for using external services providers to assist with their AI initiatives in the next 18 months.

Key findings cover the following topics:

  • Strategic GenAI technology partners
  • Benefits of using external services providers for AI initiatives
  • Areas of AI initiatives requiring support from external services providers


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