target audience: TECH SUPPLIER Publication date: May 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52131824
Engineering and Operational Technology Services Relationship Attributes That Inhibit Growth
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Abstract
This IDC Survey Spotlight highlights customer feedback related to relationship attributes and interactions on part of engineering services provider leadership and teams that can have a negative impact and how they are perceived by clients. If attention is not paid to this feedback, engineering services providers will not realize the benefits of a true and trusted partnership.
The data is sourced from IDC's 2023 ServicesPath Survey, which provides comprehensive data and guidance by analyzing feedback from global services buyers of professional services, outsourcing services, managed services, and engineering services, including a deep dive into 14 services markets: application testing/digital assurance/quality engineering services; business consulting services; customer care business process services; customer experience services; digital business transformation professional services; digital engineering and operational technology (DEOT) services; employee experience management services; enterprise intelligence services; environmental, social, and governance (ESG) business services; HR and talent management outsourcing services; IT consulting and systems integration services; managed cloud services; procurement business process services; and talent acquisition outsourcing services. Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors in the 14 services markets.