IDC Unveils 2023 Leaders and Major Players for Microsoft Business Applications Implementation Vendors in Asia/Pacific

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• Rijo George Thomas  Email: rgthomas@idc.com
• Michael De La Cruz  Email: mdelacruz@idc.com
• Miguel Carreon  Email: mcarreon@idc.com

SINGAPORE, 29 November 2023 – According to the IDC MarketScape : Asia/Pacific Microsoft Business Applications Implementation Services Vendor Assessment, 2023–2024, “Leaders” among the Microsoft Business application implementation partner ecosystem in Asia/Pacific are (in alphabetical order) Accenture, EY, Hitachi Solutions, Infosys, KPMG, and PwC, followed closely by “Major Players” in the market, namely (in alphabetical order) DXC, HCLTech, NCS, TCS, Tech Mahindra, and Unify Dots.

Microsoft's business applications, which include Dynamics 365 and Power platform suite of solutions, is fueling the next wave of growth for its service lines globally. Microsoft's business applications solutions aim to provide cloud-based line-of-business solutions for financial management, enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), and application development platforms for enterprises of different sizes and digital maturity. Microsoft's investments in AI have further enhanced the value proposition of its business applications offerings among LOB users and continue to elevate adoption for complex use cases in the Asia Pacific.

Microsoft, over the years, has doubled down on its customer success initiatives and leverages its growing partner ecosystem to enable transformative outcomes for customers. Additionally, Microsoft's service provider (SP) ecosystem helps enterprise customers reduce the complexity of implementing its solutions by creating comprehensive road maps for implementation, providing local talent for support, managing the internal and external stakeholder experience, reducing risks, and ensuring the cost of implementation stays within the budget and timeline.

"Microsoft's investments in AI, particularly with the introduction of Copilot and seamless integration with Power Platform solutions have significantly enhanced the value proposition of its business applications offerings for line-of-business users and continue to elevate Dynamics 365 adoptionfor complex use cases ," says Rijo George Thomas, Research Manager of IT Services Research. He adds, "Buyers need to look beyond traditional KPIs for service provider selection to include change management expertise, tools and frameworks to enable faster time to value especially leveraging Power Platform, and ability to embed AI to enhance Microsoft investments."

The IDC MarketScape : Asia/Pacific Microsoft Business Applications Implementation Services Vendor Assessment, 2023–2024, serves as a pertinent guidance for enterprise buyers in Asia/Pacific planning to embark on a Microsoft Business Application implementation journey and identifies the key elements of differentiation brought by 12 Microsoft Business Application implementation partners that maximizes the value of customer's investments.

This IDC MarketScape report is part of IDC's Asia/Pacific Services Opportunities in the Digital Economy: Transformation and Acceleration service that offers timely and responsive market analysis and competitive coverage of the IT and business services markets in Asia/Pacific. Developed in the perspective of demands from both the supply and the demand side of the market, this research program provides customers with in-depth analysis on buying behavior, market trends and forecasts, and competitive activities across the Asia/Pacific services markets. The program is designed to aggregate research across multiple coverage areas – including consulting services, implementation services, managed/outsourcing (including cloud based) services, business process outsourcing, and support and training services – and to provide a comprehensive and an opinionated analysis to tech buyers and providers. To learn contact Pushkar Shanbhag at pshanbhag@idc.com or click HERE.

For more information on this IDC MarketScape document, please contact Rijo Thomas at rgthomas@idc.com. For media inquiries, please contact Miguel Carreon at mcarreon@idc.com or Michael de la Cruz at mdelacruz@idc.com.

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About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading tech media, data and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDCAP  and LinkedIn. Subscribe to the IDC Blog  for industry news and insights.

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