target audience: TECH SUPPLIER  Publication date: Nov 2023 - Document type: Market Forecast - Doc  Document number: # EUR151360323

European Communications-Platform-as-a-Service Forecast, 2023–2027

By:  Melissa Holtz-Fremeijer

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Content

List of Tables

List of Figures



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Table of Contents


  • IDC Market Forecast Figure

    • Figure: European Communications Platform-as-a-Service Revenue Snapshot

  • Executive Summary

  • Advice for Technology Suppliers

  • Market Forecast

    • Table: European CPaaS Revenue by Segment, 2023–2027 ($M)

    • Table: European CPaaS Revenue by Subregion, 2023–2027 ($M)

  • Market Context

    • Drivers and Inhibitors

    • Drivers

    • Digital Acceleration and Automation

    • CX Operations Cycle

    • Alliances and Ecosystems

    • Inhibitors

    • Options Overload

    • Lack of Local Expertise

    • Significant Market Developments

    • Highlights from IDC's European Enterprise Communications Survey

    • Supply-Side Market Trends

    • Changes from Prior Forecast

    • Figure: European CPaaS Revenue, 2022–2027: December 2022 Forecast Versus November 2023 Forecast ($M)

  • Market Definition

  • Methodology

  • Related Research