EMEA Enterprise Infrastructure and Communications: The Outlook for 2019 and Beyond

Mar 2019 | Market Presentation | Doc # EMEA44873019

By: Jan Hein BakkersResearch Director, European Tech Solutions and Ecosystems team, Chris BarnardVice President, European Infrastructure and Communications, Ksenia EfimovaSenior Research Analyst, EMEA Telecoms and Networking, Melissa FremeijerSenior Research Analyst, European Telecommunications and Networking, Peter KosinarProgram Manager, Telecoms Netw., CEE, Oru MohiuddinResearch Manager, Roz ParkinsonResearch Manager, EMEA Enterprise Networks and Life-Cycle services, Kevin RestivoResearch Manager, European Enterprise Mobility, Rosie SecchiResearch Manager, European Wireless and Mobile Communications

This IDC Market Presentation discusses the enterprise infrastructure and communications markets in Europe, the Middle East, and Africa (EMEA), It looks at businesses' needs around communications and collaboration, networks, and mobility, en...

IP, Virtualization, and Cloud: Transforming the Media Broadcasting Industry

Feb 2019 | Market Perspective | Doc # EMEA43962018

By: Melissa FremeijerSenior Research Analyst, European Telecommunications and Networking

This IDC Market Perspective analyzes and reviews the dynamic landscape of the media and broadcasting business, how the shift to IP has impacted the traditional video broadcasting market, and in what ways the rise of OTT (or online) video wi...

IDC Techbrief: AI for CX Personalization

Feb 2019 | IDC TechBrief | Doc # EMEA44847819

By: Gerry BrownResearch Director, European Software Group, Philip CarnelleyAVP, European Software Group, Melissa FremeijerSenior Research Analyst, European Telecommunications and Networking, Andrea MinonneSenior Research Analyst, Customer Insights & Analysis

This IDC TechBrief discusses AI adoption in enterprises' CX personalization. AI adoption in the enterprise shows immense potential in customer-facing applications for driving superior customer experiences. Customer services, marketing, and ...