target audience: TECH BUYER  Publication date: Dec 2019 - Document type: IDC Perspective - Doc  Document number: # US45711619

Strategies for Maintaining and Training AI-Based Systems in the Contact Center

By:  Mary Wardley

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Strategies for Maintaining and Training AI-Based Systems in the Contact Center

  • Situation Overview

    • Two Suppliers — Two Approaches

    • Directly

    • Figure: Directly's Solutions

    • Interactions LLC

    • Figure: Interactions' IVA Platform

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis