Mary Wardley
As the new year moves forward, GoTo, the former LogMeIn that rebranded in January of 2022, is continuing to evolve its messaging and products within the CCaaS space as part of its overall product offering portfolio. In a recent blog post t...
On November 9, 2021, RingCentral and Mitel announced a strategic partnership that makes RingCentral's Message Video Phone (MVP) Mitel's sole UCaaS solution for Mitel's customer base. While the impact on the cloud communications market and t...
This IDC Market Analysis Perspective (MAP) presentation encapsulates IDC insights and data on technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segm...
This IDC Tech Buyer Presentation discusses how the agent experience (AX) is unique in being the central inbound role for delivering CX. As this presentation highlights, through survey responses from a variety of primary research initiatives...
This IDC study presents the market size and 2021 contact center applications software revenue market shares by vendor. "The contact center market years of 2020 and 2021 were very much a story directed by the COVID-19 pandemic, in terms of t...
Cloud Contact Center Vendor Profile - Genesys
Customer Service Wellness
Customer Service and Support Solutions Taxonomy
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