Mary Wardley

IDC
Analysts
Current: Mary Wardley

Mary Wardley

Program Vice President, Customer Care and CRM

IDC Links
Analyst Research

Khoros Rolls a Plethora of Features to Build a Digital-First Engagement Platform

Nov 2020 | IDC Link | Doc # lcUS47025020

By: Wayne KurtzmanResearch Director, Social and Collaboration, David WallaceResearch Director, Customer Intelligence and Analytics, Mary WardleyProgram Vice President, Customer Care and CRM

Khoros, the platform built from the merger of Lithium communities and Spredfast social media management and marketing, announced an array of new and useful features in its autumn 2020 release. These are designed to help brands improve human...
Avaya Momentum Continues

Aug 2020 | IDC Link | Doc # lcUS46783120

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Mary WardleyProgram Vice President, Customer Care and CRM

On August 10, 2020, Avaya reported financial results for its third quarter ending June 30, 2020. Revenue for the quarter was reported at $721 million, an increase both sequentially and year over year.
Bill McDermott Joining ServiceNow as CEO by Year-End 2019; John Donahoe Taking the CEO Role at Nike

Oct 2019 | IDC Link | Doc # lcUS45605919

By: Stephen ElliotProgram Vice President, Management Software and DevOps, Crawford Del PretePresident, Shannon KalvarResearch Manager , IT Service Management and Client Virtualization, Mary WardleyProgram Vice President, Customer Care and CRM, Alan WebberProgram Vice President, Customer Experience

John Donahoe has led ServiceNow for nearly three years as CEO and is leaving by the end of the year to become . He has been a member of Nike's board since 2014. Donahoe has made a significant impact on ServiceNow, growing the market capital...

BT's Contact Center Portfolio: Expanding the Carrier's Role in Reaching Organizations

May 2021 | Market Note | Doc # EUR147638721

By: Oru MohiuddinResearch Manager, Mary WardleyProgram Vice President, Customer Care and CRM

This IDC Market Note analyzes BT's recent contact center enhancements discussed during a webinar in February 2021. "While BT is not new to contact center, it has recently amplified its portfolio to align with emerging market needs for enhan...
Cisco's New Contact Center Portfolio Caters to Market Needs

Apr 2021 | Market Note | Doc # EUR147639021

By: Oru MohiuddinResearch Manager, Mary WardleyProgram Vice President, Customer Care and CRM

This IDC Market Note discusses Cisco's rebranded contact center solutions, which was first announced at WebexOne in December 2020. "Cisco has amplified its contact center portfolio through well-targeted enhancements to address emerging need...
Business Efficiency, Business Resilience, and CX Are Business Priorities While Recovering From COVID-19

Mar 2021 | IDC Survey Spotlight | Doc # US47570220

By: Mary WardleyProgram Vice President, Customer Care and CRM

This IDC Survey Spotlight provides insight into the business priorities of IT buyers as they emerge from the COVID-19 pandemic. The document contains data from IDC's Future Enterprise Resiliency and Spending (FERS) Wave 2 Survey conducted i...

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United States

Mary Wardley

IDC Links

Analyst Research

Khoros Rolls a Plethora of Features to Build a Digital-First Engagement Platform

Avaya Momentum Continues

Bill McDermott Joining ServiceNow as CEO by Year-End 2019; John Donahoe Taking the CEO Role at Nike

BT's Contact Center Portfolio: Expanding the Carrier's Role in Reaching Organizations

Cisco's New Contact Center Portfolio Caters to Market Needs

Business Efficiency, Business Resilience, and CX Are Business Priorities While Recovering From COVID-19

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