Oct 2018 | IDC Link | Doc # lcUS44374318
Salesforce held its annual Dreamforce event September 24–28 in San Francisco with a reported 170,000 registered attendees and 10 million live streams.
Dec 2018 | IDC Perspective | Doc # US44512418
This IDC Perspective looks at the trends and intentions of organizations regarding the provisioning of the contact center. Using the survey data, readers will gain an understanding of the degree to which organizations currently internally o...
Nov 2018 | Market Share | Doc # US44410618
This IDC study examines the customer service applications market for 2015–2017. Revenue and market share of the leading vendors are provided for 2017."More and more the discussion regarding customer service applications is embedded in the b...
Nov 2018 | Market Forecast | Doc # US44410918
This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-year forecast period ...
Customer Relationship Management (CRM), Directions 2019 Boston/MA, Directions 2019 Boston/MA: Analysts hosting 1-1s, Directions 2019 Boston/MA: Analysts hosting Lunch Roundtables, Directions 2019 Santa Clara/CA, Directions 2019 Santa Clara/CA: Analysts hosting 1-1s, IT Executive Programs Analyst Team, Social Business