Mary Wardley
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In a market where competition is fierce for employee- and customer-focused solutions, RingCentral is making strides by announcing AI-driven UCaaS and CCaaS solutions and an acquisition in the meetings/video/webinar solution space. While the...
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Artificial intelligence (AI) was the star across Collaboration, integrated Unified Communications and Collaboration (UC&C), and Contact Center solutions at the Enterprise Connect conference held March 27–30, 2023, at the Gaylord Palms i...
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This IDC Market Note highlights the key points from NICE Analyst Summit held in Peru on October 11-13, 2023. It discusses NICE's strategy and drivers of innovations as NICE continues to specialize in CX-based AI, leveraging its assets and e...
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This IDC Market Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event and provides some analyst perspectives on the different announcements and innovations from Salesforce. "Salesforce is a significant provi...
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This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2027."2023 will be remembered as the year the orientation of customer outreach, sales, and engagement executed an extraordinary p...
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Cloud Contact Center Vendor Profile - Genesys
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Contact Center Metrics Survey - Findings #3
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Contact Center Metrics Survey - The Outlook on Cloud
More results for Planned Research