Mary Wardley
Program Vice President, Customer Care and CRM
On November 9, 2021, RingCentral and Mitel announced a strategic partnership that makes RingCentral's Message Video Phone (MVP) Mitel's sole UCaaS solution for Mitel's customer base. While the impact on the cloud communications market and t...
Salesforce (NYSE: CRM) has finalized the acquisition of channel-based messaging icon Slack (NYSE: WORK). The acquisition creates a dynamic shift in the team collaboration market and shines a spotlight on collaboration as a standard business...
Zoom Video Communications Inc. (NASDAQ: ZM) announced it has entered into a definitive agreement to acquire Five9 Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, in an all-stock transaction valued at approxi...
This IDC Market Perspective presents details of Verint's analyst event, which took place virtually on December 8 and 9, 2021. In December 2021, Verint, a global provider of customer engagement and conversational AI offerings, hosted its ann...
This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2021 to 2025."Customer service applications are undergoing a renaissance of use cases as organizations realize that cust...
This IDC Perspective presents data from six waves of IDC's Future Enterprise Resiliency and Spending Survey, conducted from April 2021 to October 2021. Highlighted is the consistency of business priorities as reported by survey respondents ...
Future Enterprise Resiliency and Spending Survey
IDC PeerScape: Customer Care Trends in 2022
Topical Coverage of Market Event
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