Analyst Location

United States



Coverage

Software



Regions

Mary Wardley

Program Vice President, Customer Care and CRM




  • Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth

    $7,500.00  Purchase Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth

    By:  Mary Wardley

    This IDC study examines the customer service applications market for 2021–2023. Revenue and market share of the leading vendors are provided for 2023. "The customer service applications market has settled into a stable rhythm. A growth of 1...

    Sep 2024 | Doc #US52521424 | Market Share

  • IDC CX Path: Vendor Ratings, 2024

    $25,000.00  Purchase IDC CX Path: Vendor Ratings, 2024

    By: 

    • Eric Newmark
    • Mickey North Rizza
    • Marci Maddox
    • Aly Pinder
    • Gerry Murray
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Mary Wardley
    • Heather Hershey
    • Michelle Morgan
    • Lou Reinemann
    • Tapan Patel
    • Nadia Ballard
    • Simo Balghannou
    This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...

    Aug 2024 | Doc #US51021724 | Market Presentation

  • IDC CX Path: Executive Summary, 2024 — Examining the CX Buyer's Journey

    $25,000.00  Purchase IDC CX Path: Executive Summary, 2024 — Examining the CX Buyer's Journey

    By: 

    • Nadia Ballard
    • Eric Newmark
    • Aly Pinder
    • Marci Maddox
    • Mickey North Rizza
    • Mary Wardley
    • Lou Reinemann
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Gerry Murray
    • Heather Hershey
    • Michelle Morgan
    • Simo Balghannou
    This IDC Market Presentation provides an executive summary of the worldwide findings from IDC's 2024 CX Path program.IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX appli...

    Aug 2024 | Doc #US51021624 | Market Presentation

More results   for Analyst Research

  • CRM Applications Market Shares 2023

    By:

    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Marci Maddox
    • Aly Pinder
    • Tapan Patel
    • Gerry Murray
    • Michelle Morgan
    • Lou Reinemann
    • Mary Wardley
    • Heather Hershey

    Products:

    Advertising Technologies and SMB Marketing Applications, Voice of the Customer and Customer Success Applications, Sales Force Productivity and Performance Applications, Digital Commerce, Customer Data and Analytics, Enterprise Marketing Technology Applications, Persuasive Content and Digital Experience Strategies, Customer Service and Contact Center Applications, Future of Customer Experience - Agenda, Aftermarket Services Strategies

    Topics:

    Software, Consumer, Applications, Big data, Marketing and sales operations, Marketing operations, Marketing automation, Market intelligence, Sales operations, Services, Social business, Digital transformation, COVID-19, Future of customer experience

    Planned for CY2024 Q3 Market Share Tech Supplier

  • CX Survey 2024 Results - The Service Perspective Among CX Professionals

    By:

    Mary Wardley

    Products:

    Customer Service and Contact Center Applications

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q3 Market Perspective Tech Supplier

  • Contact Center Market Forecast 2024-2028

    By:

    Mary Wardley

    Products:

    Customer Service and Contact Center Applications

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q3 Market Forecast Tech Supplier


More results   for Planned Research

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