Oct 2018 | IDC Link | Doc # lcUS44374318
Salesforce held its annual Dreamforce event September 24–28 in San Francisco with a reported 170,000 registered attendees and 10 million live streams.
Nov 2018 | Market Share | Doc # US44410618
This IDC study examines the customer service applications market for 2015–2017. Revenue and market share of the leading vendors are provided for 2017."More and more the discussion regarding customer service applications is embedded in the b...
Nov 2018 | Market Forecast | Doc # US44410918
This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-year forecast period ...
Oct 2018 | IDC FutureScape | Doc # US43484818
By: Alan WebberResearch Director, Digital Strategy & Customer Experience, Gerry BrownResearch Director, European Software Group, Lawrence CheokSenior Research Manager, Greg GirardProgram Director, Worldwide Omni-Channel Retail Analytics Strategies, Takashi ManabeGroup Director, Software & Security / IT Spending, IDC Japan, Melissa WebsterProgram Vice President, Content and Digital Media Technologies, Ivano OrtisVice President, IDC Financial Insights, IDC Manufacturing Insights, IDC Retail Insights, Andrea SangalliAssociate Research Director, Mary WardleyProgram Vice President, Loyalty and Customer Care, Jordan JewellSenior Research Analyst, Digital Commerce and Enterprise Applications
This IDC study provides the top 10 predictions and underlying drivers that we expect to impact customer experience in 2019 and beyond.According to Alan Webber, research director, IDC Customer Experience, "Providing a differentiated customer...