Mary Wardley
Artificial intelligence (AI) was the star across Collaboration, integrated Unified Communications and Collaboration (UC&C), and Contact Center solutions at the Enterprise Connect conference held March 27–30, 2023, at the Gaylord Palms i...
Mitel announced on January 24, 2023, that it has entered exclusive negotiations to acquire the Atos Unify business, an acquisition that will not only give Mitel customers in new regions, upmarket, and in key vertical industries but also ele...
On December 6, Dialpad announced a market and brand shift with its announcement of the Dialpad Ai-Powered Customer Intelligence Platform, shifting its leading offer away from point solutions in voice, meetings, and contact center to a unifi...
This IDC Survey Spotlight reflects the levels of difficulty organizations experience in acquiring needed skills across a variety of analytics capabilities. This has implications for organizations to absorb the various artificial intelligenc...
This IDC Market Note provides a summary and analysis of Avaya's February 14, 2023, announcement that it had entered into a Restructuring Support Agreement (RSA) with the overwhelming support of more than 90% of the company's secured lenders...
This IDC Market Note highlights the features of GoTo's Customer Engagement offering and how it meets the unique needs of SMBs. This document also explores how the offering fits in with GoTo's product portfolio as well as how it stacks up ag...
Cloud Contact Center Vendor Profile - Genesys
Customer Service Wellness
FERS - Recession Impact on CX Purchase Plans
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