Mary Wardley

Program Vice President, Customer Care and CRM




By: 
Mary Wardley
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This IDC Survey Spotlight reflects the levels of difficulty organizations experience in acquiring needed skills across a variety of analytics capabilities. This has implications for organizations to absorb the various artificial intelligenc...
By: 
Denise Lund
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Mary Wardley
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Courtney Munroe
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Oru Mohiuddin
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Wayne Kurtzman
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Rich Costello
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This IDC Market Note provides a summary and analysis of Avaya's February 14, 2023, announcement that it had entered into a Restructuring Support Agreement (RSA) with the overwhelming support of more than 90% of the company's secured lenders...
By: 
Katie Evans
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Oru Mohiuddin
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Mary Wardley
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This IDC Market Note highlights the features of GoTo's Customer Engagement offering and how it meets the unique needs of SMBs. This document also explores how the offering fits in with GoTo's product portfolio as well as how it stacks up ag...
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    Cloud Contact Center Vendor Profile - Genesys
    By:
    Mary Wardley
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    Topics:
    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q2 Vendor Profile Tech Supplier

    Customer Service Wellness
    By:
    Mary Wardley
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    Topics:
    Big data, Cloud services, Big data infrastructure, Enterprise mobility, Cloud computing, Mobility, Technology buyer, Leadership transformation, Omni-experience transformation, Information transformation, Operating model transformation, WorkSource transformation

    Planned for CY2023 Q2 IDC Perspective Tech Buyer

    FERS - Recession Impact on CX Purchase Plans
    By:
    Mary Wardley
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    Topics:
    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q2 IDC Survey Tech Supplier


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Analyst Location

United States



Coverage

Software



Regions

Worldwide, North America