Analyst Location

United States



Coverage

Software



Regions

Mary Wardley

Program Vice President, Customer Care and CRM




  • By: 

    • Oru Mohiuddin Loading
    • Mary Wardley Loading
    This IDC Market Note highlights the key points from NICE Analyst Summit held in Peru on October 11-13, 2023. It discusses NICE's strategy and drivers of innovations as NICE continues to specialize in CX-based AI, leveraging its assets and e...
  • By: 

    • Alan Webber Loading
    • Chandana Gopal Loading
    • Heather Hershey Loading
    • Daniel-Zoe Jimenez Loading
    • Wayne Kurtzman Loading
    • Shari Lava Loading
    • Gerry Murray Loading
    • Mickey North Rizza Loading
    • Aly Pinder Loading
    • David Wallace Loading
    • Mary Wardley Loading
    This IDC Market Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event and provides some analyst perspectives on the different announcements and innovations from Salesforce. "Salesforce is a significant provi...
  • By: 

    • Mary Wardley Loading
    • Roger Beharry Lall Loading
    • Heather Hershey Loading
    • Marci Maddox Loading
    • Michelle Morgan Loading
    • Gerry Murray Loading
    • Aly Pinder Loading
    • Sudhir Rajagopal Loading
    • Lou Reinemann Loading
    • David Wallace Loading
    This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2027."2023 will be remembered as the year the orientation of customer outreach, sales, and engagement executed an extraordinary p...
More results   for Analyst Research
  • Cloud Contact Center Vendor Profile - Genesys

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q4 Vendor Profile Tech Supplier

  • Contact Center Metrics Survey - Findings #3

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q4 IDC Survey Tech Supplier

  • Contact Center Metrics Survey - The Outlook on Cloud

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q4 IDC Survey Tech Supplier


More results   for Planned Research