Mary Wardley

Program Vice President, Customer Care and CRM




By: 
Mary Wardley
Loading
This IDC Perspective looks at the future of customer experience from a specific lens of technology — that of authentication to help managers focus on removing the friction that impedes customer conversations."Ensuring that the agent and/or ...
By: 
Oru Mohiuddin
Loading
,
Mary Wardley
Loading
,
Alison Close
Loading
,
Neil Ward-Dutton
Loading
This IDC Market Presentation highlights contact center trends in Europe. The European contact center space will be driven by cloud with a growth projection of 5.0% compound annual growth rate (CAGR) between 2020 and 2025. The U.K. will rema...
By: 
Mary Wardley
Loading
This IDC Survey Spotlight provides insight into the organizational priorities of organizations as 2022 begins. The document contains data from IDC's Future Enterprise Resiliency and Spending (FERS) Survey, Wave 2, conducted in February 2021...
More results
    Customer Service and Support Solutions Taxonomy
    By:
    Mary Wardley
    Loading
    Topics:
    Software, Applications, Social business, COVID-19

    Planned for CY2022 Q2 Taxonomy Tech Supplier

    Future Enterprise Resiliency and Spending Survey
    By:
    Mary Wardley
    Loading
    Topics:
    Software, Applications, Social business, COVID-19

    Planned for CY2022 Q2 IDC Survey Spotlight Tech Supplier

    IDC Contact Center Metrics Survey 2021 Update - COVID-19 One Year Later
    By:
    Mary Wardley
    Loading
    Topics:
    Software, Applications, Social business, COVID-19

    Planned for CY2022 Q2 IDC Survey Tech Supplier


More results
Analyst Location

United States



Coverage

Software



Regions

Worldwide, North America