Mary Wardley
On December 6, Dialpad announced a market and brand shift with its announcement of the Dialpad Ai-Powered Customer Intelligence Platform, shifting its leading offer away from point solutions in voice, meetings, and contact center to a unifi...
Driven by what AT&T sees as a more financially advantageous go-to-market approach, one in which it doubles down on connectivity as its most competitive asset, AT&T recently shared its multiyear business voice and collaboration solut...
As the new year moves forward, GoTo, the former LogMeIn that rebranded in January 2022, is continuing to evolve its messaging and products within the contact-center-as-a-service (CCaaS) space as part of its overall product offering portfoli...
This IDC PeerScape describes practices for implementing conversational AI in customer care environments such as contact centers. "Conversational AI technologies in the form of chatbots within customer service and contact center environments...
This IDC study provides IDC's 2023 top 10 predictions for artificial intelligence and automation."AI and automation investments are at the forefront of enterprise digital transformation and are seen as a digital deflator that can counter th...
This IDC study explores 10 of the most urgent business and technology issues that customer experience executives across the C-suite must address to differentiate and prepare themselves to thrive in the next era of customer experience.Accord...
Cloud Contact Center Vendor Profile - Genesys
FERS - Recession Impact on CX Purchase Plans
Future Enterprise Resiliency and Spending Survey
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