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Oct 2018 | IDC Link | Doc # lcUS44374318
By:
Gerry Murray
Research Director, Marketing and Sales Technology, Wayne Kurtzman
Research Director, Mary Wardley
Program Vice President, Loyalty and Customer Care
Salesforce held its annual Dreamforce event September 24–28 in San Francisco with a reported 170,000 registered attendees and 10 million live streams.
Sep 2018 | IDC Link | Doc # lcUS44263618
By:
Wayne KurtzmanResearch Director, Mary WardleyProgram Vice President, Loyalty and Customer Care
Lithium Technologies LLC and Spredfast Inc. announced their agreement to merge to create a new digital customer engagement company. This will enable brands to use a single platform to manage and measure a company's owned brand channels, inc...
Jun 2018 | IDC Link | Doc # lcUS44022118
By:
Mary WardleyProgram Vice President, Loyalty and Customer Care, Jordan Jewell
Senior Research Analyst, Digital Commerce and Enterprise Applications
At SAP SAPPHIRE NOW 2018, held June 5–7 in Orlando, Florida, SAP took on the CRM applications market with a new/rationalized set of cloud-based CRM offerings. The new CRM "suite" offering will be sold under the name SAP C/4HANA, to compleme...
Nov 2018 | Market Share | Doc # US44410618
By:
Mary WardleyProgram Vice President, Loyalty and Customer Care
This IDC study examines the customer service applications market for 2015–2017. Revenue and market share of the leading vendors are provided for 2017."More and more the discussion regarding customer service applications is embedded in the b...
Nov 2018 | Market Forecast | Doc # US44410918
By:
Mary WardleyProgram Vice President, Loyalty and Customer Care
This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-year forecast period ...
Oct 2018 | IDC FutureScape | Doc # US43484818
By:
Alan Webber
Research Director, Digital Strategy & Customer Experience, Gerry Brown
Research Director, European Software Group, Lawrence Cheok
Senior Research Manager, Greg Girard
Program Director, Worldwide Omni-Channel Retail Analytics Strategies, Takashi Manabe
Group Director, Software & Security / IT Spending, IDC Japan, Melissa Webster
Program Vice President, Content and Digital Media Technologies, Ivano Ortis
Vice President, IDC Financial Insights, IDC Manufacturing Insights, IDC Retail Insights, Andrea Sangalli
Associate Research Director, Mary WardleyProgram Vice President, Loyalty and Customer Care, Jordan JewellSenior Research Analyst, Digital Commerce and Enterprise Applications
This IDC study provides the top 10 predictions and underlying drivers that we expect to impact customer experience in 2019 and beyond.According to Alan Webber, research director, IDC Customer Experience, "Providing a differentiated customer...
United States