Analyst Location

United States



Coverage

Software



Regions

Mary Wardley

Program Vice President, Customer Care and CRM




  • By: 

    • Roger Beharry Lall Loading
    • Manish Ranjan Loading
    • Kevin Permenter Loading
    • Megha Kumar Loading
    • Amy Loomis, Ph.D. Loading
    • Graham Fruin Loading
    • Pietro Delai Loading
    • Mary Wardley Loading
    This IDC Perspective discusses Zoho's annual analyst event in 2024, focused on the company's long-term growth strategy and corporate culture. The company's approach includes investing in local education, targeting rural communities for busi...
  • By:  Mary Wardley Loading

    This IDC Market Glance provides a glimpse of the current makeup of the contact center landscape, including the segments and structure of the market. Contact center is a part of the overall customer experience (CX) market, with a primary foc...
  • By: 

    • Aly Pinder Loading
    • Gaia Gallotti Loading
    • Lavanya Jindal Loading
    • Mary Wardley Loading
    This IDC Tech Buyer Presentation describes examples of key business function use cases specific to the customer service function within the IDC Generative AI Use Case Taxonomy research. IDC defines a use case as a business-funded initiative...
More results   for Analyst Research
  • Contact Center Market Shares 2023: Vendor Ranking

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q2 Market Share Tech Supplier

  • Customer Service Market Forecast 2024- 2028

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q2 Market Forecast Tech Supplier

  • Customer Service Market Shares 2023: Vendor Ranking

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q2 Market Share Tech Supplier


More results   for Planned Research