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  • Current: How Conversational AI–Based Chatbots and Digital Assistants Power Intelligent Finance and Procurement Operations

 target audience: TECH BUYER  Publication date: Dec 2020 - Document type: IDC Perspective - Doc  Document number: # US47068820

How Conversational AI–Based Chatbots and Digital Assistants Power Intelligent Finance and Procurement Operations

By:  Alison Close

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Enabling Intelligent Finance and Procurement Operations with Conversational AI–Based Chatbots and Digital Assistants

  • Situation Overview

    • The Rise of Automation and AI Investments for the Contact Center

    • Figure: Business Processes Organizations Plan to Convert to Contactless Processes

    • Rising Expectations of Agent Skill Sets

    • Figure: Expected Agent Staffing and Interactions in Finance

    • Conversational AI–Based Chatbots for Finance and Procurement

    • Enterprise Digital Assistants for Finance and Procurement

    • Applications of Conversational AI–Based Chatbots and Digital Assistants for Finance and Procurement

    • Table: Applications of Conversational AI–Based Chatbots and Digital Assistants for Finance and Procurement Activities

    • Benefits of Empowering Contact Centers and the Finance/Procurement Functions with Conversational AI–Powered Chatbots and Digital Assistants

    • Benefits to the Contact Center

    • Benefits to Finance and Procurement Operations

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis