Alison Close

IDC
Analysts
Current: Alison Close

Alison Close

Research Manager, Digital Business Operations and Analytics Services

IDC Links
Analyst Research

Genpact Looks to Enhance Process Design and Drive Digital Transformation through Strategic Partnership with Celonis

Sep 2019 | IDC Link | Doc # lcUS45560219

By: Alison CloseResearch Manager, Digital Business Operations and Analytics Services, Maureen FlemingProgram Vice President, Integration and Process Automation

This IDC Link discusses the synergies, benefits, and client impact of Genpact's new strategic partnership with Celonis, a process mining technology company. The partnership between Genpact and Celonis is a large-scale test of the assumption...
eBay Announces Managed Fulfillment Service for 2020

Aug 2019 | IDC Link | Doc # lcUS45408919

By: Alison CloseResearch Manager, Digital Business Operations and Analytics Services

This IDC Link discusses eBay's announcement of its Managed Delivery fulfillment service for sellers, which will be launched in the United States in 2020.
IBM Think 2019 Chapter 2 Focuses on Hybrid Cloud, AI, Platforms, and Scale: A Services View

Feb 2019 | IDC Link | Doc # lcUS44881419

By: Jason BremnerResearch Vice President, Industry and Business Solutions, Alison CloseResearch Manager, Digital Business Operations and Analytics Services, Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services, Leslie RosenbergResearch Vice President, Network Life-Cycle Services and Infrastructure Services, David TapperProgram Vice President, Outsourcing and Managed Cloud Services

This IDC Link discusses the announcement made at IBM's Think 2019 event held in San Francisco, February 11–14. This document specifically discusses strategic comments surrounding IBM Services — Global Business Services (GBS), Global Technol...

The Impact of COVID-19 on Digital Business Operations

Jun 2020 | IDC Perspective | Doc # US46455320

By: Alison CloseResearch Manager, Digital Business Operations and Analytics Services

This IDC Perspective outlines recommendations for buyers of business process outsourcing (BPO) services taking into consideration the impact of COVID-19. "Intelligent and touchless BPO operations enabled by cognitive, reinventing with BPaaS...
IDC MarketScape: Worldwide Blockchain Services 2020 Vendor Assessment

Jun 2020 | IDC MarketScape | Doc # US46393920

By: Alison CloseResearch Manager, Digital Business Operations and Analytics Services, James WesterResearch Director, Worldwide Blockchain Strategies

This IDC study presents a vendor assessment of worldwide blockchain services through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. The evaluatio...
Digital Freight Booking Platforms: A Global View of Adoption and Buyer Preferences

May 2020 | IDC Survey | Doc # US45924320

By: Alison CloseResearch Manager, Digital Business Operations and Analytics Services

This IDC Survey shares data on the global adoption of digital freight booking/forwarding platforms, which are defined as involving a combination of technologies like cloud (e.g., Amazon, Azure) or SaaS applications to support the delivery o...

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Analyst Location

United States

Alison Close

IDC Links

Analyst Research

Genpact Looks to Enhance Process Design and Drive Digital Transformation through Strategic Partnership with Celonis

eBay Announces Managed Fulfillment Service for 2020

IBM Think 2019 Chapter 2 Focuses on Hybrid Cloud, AI, Platforms, and Scale: A Services View

The Impact of COVID-19 on Digital Business Operations

IDC MarketScape: Worldwide Blockchain Services 2020 Vendor Assessment

Digital Freight Booking Platforms: A Global View of Adoption and Buyer Preferences

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