Analyst Location

United States



Coverage

Services



Regions

Worldwide

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




  • By:  Alison Close Loading

    This IDC Survey examines global organizations' contact center challenges, priorities, and outsourced functions. It also includes criteria used to shortlist a customer care business process service provider and for which capabilities they re...
  • By:  Alison Close Loading

    This IDC Tech Buyer Presentation provides an overview of how the use of contact center as a service (CCaaS) has impacted core contact center metrics like cost per contact, customer satisfaction (CSAT), customer lifetime value, and first con...
  • By: 

    • Nadia Ballard Loading
    • Nishant Bansal Loading
    • Jason Bremner Loading
    • Zachary Chertok Loading
    • Alison Close Loading
    • Mukesh Dialani Loading
    • Sam Halwani Loading
    • Jennifer Hamel Loading
    • Douglas Hayward Loading
    • Erin Hichman Loading
    • Bill Latshaw Loading
    • Gard Little Loading
    • Peter Marston Loading
    • Alicia Mokwa Loading
    • Abhishek Mukherjee Loading
    • Eric Newmark Loading
    • David Tapper Loading
    • Dan Versace Loading
    • Brian Wood Loading
    These IDC Pivot Table banner books include vendor ratings data for IDC's Services Path 2023 program for seven technology-oriented service categories, namely application testing/digital assurance/quality engineering services, digital busines...
More results   for Analyst Research
  • Global Enterprises Response to CX Technology/Service Providers’ Rate Increases

    By:

    Alison Close Loading

    Topics:

    Services, Outsourcing engagement services

    Planned for CY2024 Q1 IDC Survey Tech Supplier

  • IDC Survey Spotlight: CFO Investment and Business Priorities

    By:

    Alison Close Loading

    Topics:

    Services, Outsourcing engagement services

    Planned for CY2024 Q1 IDC Survey Spotlight Tech Supplier

  • IDC Survey: 2023 CX Outsourcing Delivery Models

    By:

    Alison Close Loading

    Topics:

    Services, Outsourcing engagement services

    Planned for CY2024 Q1 IDC Survey Tech Supplier


More results   for Planned Research