Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




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Alison Close
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This IDC Survey Spotlight highlights the approximate share of business process services (BPS) providers' customers that utilize Microsoft Azure, SAP, AWS, Oracle, Google Cloud, IBM Cloud, and other platforms as part of the outsourced financ...
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Alison Close
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This IDC study provides a forecast for the worldwide and U.S. BPO services market for 2023–2027."Growth in the worldwide BPO market is stable, and it is hard to suggest yet that any economic uncertainties will impact the BPO submarkets. Man...
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Alison Close
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This IDC Survey examines the extent to which buyers and decision makers of managed (outsourced) finance business process services in APAC (China, Australia) have outsourced their finance analytics activities, including the structure of thei...
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    Analysis of Captive/In-House Contact Centers: Digital Investments and Required Support from Service Providers
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2023 Q2 IDC Survey Tech Supplier

    Demand Side Survey: Customer Care BPO Services
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2023 Q2 IDC Survey Tech Supplier

    European Finance Analytics Services Buyer Study: The Use of Cloud to Harmonize Your Finance Data
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2023 Q2 IDC Survey Tech Supplier


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Analyst Location

United States



Coverage

Services



Regions

Worldwide