Alison Close
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This IDC Link reviews Concentrix's announcement to combine with Webhelp by the end of 2023. This move will diversify the client list, help expand into new and attractive locations, and expand the breadth of niche services and digital capabi...
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This Tech Buyer Presentation describes 14 AI/GenAI use cases providers and buyers are implementing. GenAI and AI buyers understand that the service providers they hire to produce outcomes for their businesses are using these services to aug...
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This IDC Tech Buyer Presentation examines the different pricing models leveraged for managed business process service engagements including requirements and considerations for each pricing model and the adoption of different models for fina...
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This IDC Survey Spotlight examines how global enterprises plan to use digital technologies for intelligent contracts over the next one to three years. This includes using technology for automating call-offs and SLAs, condition term/conditio...
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AI Transformation of Services – Engagement Models & Employee Impact
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Global Enterprises Response to CX Technology/Service Providers’ Rate Increases
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IDC Survey Spotlight: CFO Investment and Business Priorities
More results for Planned Research