Alison Close
This IDC Link reviews Concentrix's announcement to combine with Webhelp by the end of 2023. This move will diversify the client list, help expand into new and attractive locations, and expand the breadth of niche services and digital capabi...
Amidst the buzz of EY's possible split of its highly lucrative consulting business from its slightly less lucrative audit business, the firm outlined its strategy and vision for its managed services offerings.
This IDC Survey Spotlight highlights the approximate share of business process services (BPS) providers' customers that utilize Microsoft Azure, SAP, AWS, Oracle, Google Cloud, IBM Cloud, and other platforms as part of the outsourced financ...
This IDC study provides a forecast for the worldwide and U.S. BPO services market for 2023–2027."Growth in the worldwide BPO market is stable, and it is hard to suggest yet that any economic uncertainties will impact the BPO submarkets. Man...
This IDC Survey examines the extent to which buyers and decision makers of managed (outsourced) finance business process services in APAC (China, Australia) have outsourced their finance analytics activities, including the structure of thei...
Analysis of Captive/In-House Contact Centers: Digital Investments and Required Support from Service Providers
Demand Side Survey: Customer Care BPO Services
European Finance Analytics Services Buyer Study: The Use of Cloud to Harmonize Your Finance Data
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Team member of
IT Executive Programs Analyst Team, Worldwide Services Research