Alison Close

IDC
Analysts
Current: Alison Close

Alison Close

Research Manager, Finance & Accounting, Supply Chain and Analytics BPO Services

IDC Link
Analyst Research

IBM Think 2019 Chapter 2 Focuses on Hybrid Cloud, AI, Platforms, and Scale: A Services View

Feb 2019 | IDC Link | Doc # lcUS44881419

By: Jason BremnerResearch Vice President, Industry and Business Solutions, Alison CloseResearch Manager, Finance & Accounting, Supply Chain and Analytics BPO Services, Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services, Leslie RosenbergResearch Vice President, Network Life-Cycle Services and Infrastructure Services, David TapperProgram Vice President, Outsourcing and Managed Cloud Services

This IDC Link discusses the announcement made at IBM's Think 2019 event held in San Francisco, February 11–14. This document specifically discusses strategic comments surrounding IBM Services — Global Business Services (GBS), Global Technol...

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2019–2023

Apr 2019 | Market Forecast | Doc # US43778119

By: Alison CloseResearch Manager, Finance & Accounting, Supply Chain and Analytics BPO Services

This IDC study updates the analysis presented in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2018–2022 (IDC #US42631018, May 2018) and provides a forecast of spending (customer expenditures) for the 2019–2023 period a...
Bots and Beyond: Infogain and Network and Datacenter Services Provider Partner to Automate Finance Function

Apr 2019 | IDC Perspective | Doc # US44771718

By: Alison CloseResearch Manager, Finance & Accounting, Supply Chain and Analytics BPO Services, Xiao-Fei ZhangResearch Director, IDC Global Services Markets and Trends

This IDC Perspective discusses the partnership between Infogain and its client, a network and datacenter services provider, to implement RPA across multiple tasks and processes across several Asia/Pacific countries."The partnership between ...
Worldwide and U.S. Logistics Business Process Outsourcing Services Forecast, 2019–2023

Apr 2019 | Market Forecast | Doc # US43250718

By: Alison CloseResearch Manager, Finance & Accounting, Supply Chain and Analytics BPO Services

This IDC study is the first worldwide and U.S. logistics business process outsourcing (BPO) services forecast. This study also includes an analysis of key market and industry trends, market drivers and inhibitors, and essential guidance for...

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United States

Alison Close

IDC Link

Analyst Research

IBM Think 2019 Chapter 2 Focuses on Hybrid Cloud, AI, Platforms, and Scale: A Services View

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2019–2023

Bots and Beyond: Infogain and Network and Datacenter Services Provider Partner to Automate Finance Function

Worldwide and U.S. Logistics Business Process Outsourcing Services Forecast, 2019–2023

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