Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




This IDC Survey examines essential contact center metrics and key performance indicators (KPIs) by geography, vertical, services outsourced, company size, and job role.This presentation includes data from IDC's 2021 Global Customer Care Bus...
This IDC Survey Spotlight includes data from IDC's 2021 Global Customer Care Business Process Services Survey. The study surveyed buyers and decisions makers of managed (outsourced) customer care/contact center services (also known as custo...
This IDC Market Note highlights IBM's expanded deal announcement with Honda Motor Europe, which includes the integration of finance and procurement towers.
More results

More results
Analyst Location

United States



Coverage

Services



Regions

Worldwide