Alison Close
Research Manager, Intelligent Finance and Customer Care Business Process Services
This IDC Survey examines essential contact center metrics and key performance indicators (KPIs) by geography, vertical, services outsourced, company size, and job role.This presentation includes data from IDC's 2021 Global Customer Care Bus...
This IDC Survey Spotlight includes data from IDC's 2021 Global Customer Care Business Process Services Survey. The study surveyed buyers and decisions makers of managed (outsourced) customer care/contact center services (also known as custo...
This IDC Market Note highlights IBM's expanded deal announcement with Honda Motor Europe, which includes the integration of finance and procurement towers.
2022 Source to Pay Trends and Predictions
Concentrix Acquisition of PK
IDC PeerScape: Practices for Digital Finance Business Process Services
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Team member of
IT Executive Programs Analyst Team, Worldwide Services Research