Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




By: 
Jennifer Hamel
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Alison Close
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This IDC Perspective examines the intersection of enterprise intelligence services and business process services (BPS) in supporting organizations' use of data, analytics, artificial intelligence (AI), and automation within business process...
By: 
Patrick Reymann
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Mickey North Rizza
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Simon Ellis
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Alison Close
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This IDC study presents IDC's fourth iteration of digital transformation use case taxonomy for procurement. It includes descriptions of the strategic priority, programs, and use cases for this horizontal function."As procurement technology ...
By: 
Patrick Reymann
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Mickey North Rizza
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Simon Ellis
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Alison Close
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This IDC Tech Buyer Presentation examines and updates the impact of the digital-first world on digital transformation (DX) for procurement use case priorities. The use cases associated with the three phases of implementation of DX for procu...
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    FP&A: Moving from Traditional to Predictive Planning
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q4 IDC Perspective Tech Buyer

    IDC FutureScape: Worldwide Manufacturing Supply Chain 2023 Predictions
    By:
    Aly Pinder
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    Mickey North Rizza
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    Simon Ellis
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    Stephanie Krishnan
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    Alison Close
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    Planned for CY2022 Q4 IDC FutureScape Tech Buyer

    Demand Side Survey: Analytics BPO Services
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2023 Q1 IDC Survey Tech Supplier


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Analyst Location

United States



Coverage

Services



Regions

Worldwide