Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




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Alison Close
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This IDC Survey Spotlight looks at the advantages and disadvantages of internally owned and managed contact centers. This IDC Survey Spotlight is based on data from IDC's October 2021 Worldwide Customer Care/Contact Center Business Process ...
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Alison Close
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This IDC Perspective draws from multiple IDC data sources to shed light on essential contact center key performance indicators (KPIs) and benchmarks."Tracking standard contact center KPIs that align with your business goals is essential but...
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Alison Close
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This IDC study provides a forecast for the worldwide and U.S. BPO services market for the 2022–2026 period."Business process service providers need to invest in and support customers with next-generation best-of-breed digital solutions and ...
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    Business Process as a Service: An Updated View on Supply and Demand Trends
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q2 IDC Perspective Tech Buyer

    Demand Side Survey: Finance and Accounting BPO Services
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q2 IDC Survey Tech Supplier

    EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
    By:
    Alison Close
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    Topics:
    Services, Outsourcing engagement services

    Planned for CY2022 Q2 IDC Perspective Tech Buyer


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Analyst Location

United States



Coverage

Services



Regions

Worldwide