Automation in Logistics Business Process Outsourcing Services

Nov 2018 | IDC Survey | Doc # US44427618

By: Alison CloseResearch Manager, Finance and Accounting, BPaaS, and Analytics Services

This IDC Survey examines how automation is used in logistics business process outsourcing (BPO) services. Specifically, it looks at how buyers are using or would like to use process automation across specific processes and their expected bu...

Digitizing Procurement and Partnerships

Nov 2018 | Tech Buyer Presentation | Doc # US44414118

By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Simon EllisProgram Vice President, Alison CloseResearch Manager, Finance and Accounting, BPaaS, and Analytics Services

This IDC Tech Buyer Presentation provides IDC's first digital transformation use case taxonomy for procurement in a presentation format to help IT and procurement digitize procurement and partnerships. It includes descriptions of the strate...

IDC FutureScape: Worldwide Services 2019 Predictions

Oct 2018 | IDC FutureScape | Doc # US43253918

By: Rebecca SegalGroup Vice President, Worldwide Services, Mette AhorluResearch Director, European Services, Cushing AndersonProgram Vice President, Business Consulting and IT Education, Alison CloseResearch Manager, Finance and Accounting, BPaaS, and Analytics Services, Douglas HaywardResearch Director, Worldwide Digital Strategy and Agency Services, Cathy HuangSenior Research Manager, Services and Cloud Research Group, IDC Asia/Pacific, Chad HustonResearch Manager, Worldwide Services, Marianne KoldingVice President, European Core Research Excellence Leader, European Skills Practice, Kyle LagunasResearch Manager, Gard LittleResearch Director, Global Services Markets and Trends, Peter MarstonResearch Director, Application Development, Testing, and Management Services, Curtis PriceProgram Vice President, Infrastructure Services, Lisa RowanResearch Vice President, HR, Talent, and Learning Strategies, Pushkaraksh ShanbhagSr. Research Manager, David TapperProgram Vice President, Outsourcing and Managed Cloud Services, Ali ZaidiResearch Director, IT Consulting and Systems Integration Services

This IDC study provides IDC's top 10 predictions for worldwide services for 2019 and beyond."Most companies will choose to engage a service firm to help fulfill their IT and business aspirations but will be seeking new ways of contracting, ...