Alison Close

IDC
Analysts
Current: Alison Close

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Analyst Research

EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions

Oct 2021 | IDC Perspective | Doc # US48257421

By: Alison CloseResearch Manager, Intelligent Finance and Customer Care Business Process Services

This IDC Perspective discusses the digital transformation initiatives EXL implemented for long-standing client, British Gas. The relationship evolved from providing business process outsourcing services and driving labor arbitrage savings t...
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Procurement

Sep 2021 | Taxonomy | Doc # US48174121

By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Simon EllisProgram Vice President, Alison CloseResearch Manager, Intelligent Finance and Customer Care Business Process Services

This IDC study presents IDC's third iteration of digital transformation use case taxonomy for procurement. It includes descriptions of the strategic priority, programs, and use cases for this horizontal function."The digitization of the wor...
Finance and Accounting Business Process as a Service Adoption

Aug 2021 | IDC Survey Spotlight | Doc # US48185021

By: Alison CloseResearch Manager, Intelligent Finance and Customer Care Business Process Services

This IDC Survey Spotlight illustrates the share of finance and accounting business process services delivered via the cloud (i.e., business process as a service/BPaaS) based on data collected from IDC MarketScape: Worldwide Digital Finance ...

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United States

Alison Close

Analyst Research

EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Procurement

Finance and Accounting Business Process as a Service Adoption

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