IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Future of Connectedness 2022 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2023, Midsize to Large Enterprises Will Transition 50% of IT Staff Driving Connectedness from Legacy Network Support Operations to Strategic Business Outcomes and Technology Innovation

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 2: By 2024, 45% of Contact Centers Supporting Finance, Retail, and Hospitality Industries Will Adopt Branch of One Architectures, Enabling Efficient and Secure Enterprise-Class Work-from-Anywhere Experiences

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 3: In 2024, Wireless First Will Become Mainstream for Wide Area Connectivity, Accelerating 65% of Enterprise, Industrial, and Public Sector Organization Investments to "Untether" Their Operations

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 4: By 2025, G2000 Will Still Experience Two to Three Systemic Service Provider Network Outages per Year, Showcasing the Importance of Added Investments in Connectivity Redundancy and Service Resiliency

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 5: By 2024, 20% of Organizations Will Use a Joint Telco/Cloud Provider Sovereign Cloud Running on Local Infrastructure to Ensure Compliance and Limit Extraterritorial Connectivity, Access, and Data Movement

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 6: By 2023, 60% of Enterprises Will Implement Hybrid Intelligent Connectivity That Links Physical Marketplaces to Digital Storefronts and Supply Chains to Facilitate Seamless Commerce Transactions

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 7: By 2023, 75% of Enterprises Will Expect Sustainability Goals to Be Addressed in RFI Responses, Demonstrating Responsible Supply Chain Principles and Secure IT Asset Disposition Capabilities

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 8: By 2024, 80% of Enterprises Will Need to Transform Their Networks and Processes to Deliver More Personalized and Interactive Online Rich Media Experiences That Meet and Satisfy Customer Expectations

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 9: By 2025, 60% of Midsize to Large Enterprises Will Adopt NaaS to Enable Operational Agility, Service Customization, and Flexible Consumption Models That Support Complex Network and Multicloud Environments

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 10: In 2022, More than 30% of Organizations Will Prioritize Connectivity Resiliency to Ensure Business Continuity, Resulting in Uninterrupted Digital Engagement for Customers, Employees, and Partners

Associated Drivers

IT Impact

Business Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Pervasive Disruption Continues — Volatility, Opportunity, and Resilience

The Future Enterprise — Thriving in a Jungle of Agile Innovation

Embracing Digital First — New Strategies for Complexity and Ubiquity

The Velocity of Connectedness — The Future Is Data in Motion

Digital Ecosystem — Thriving in a Multiplatform World

Engagement Reimagined — From Responsive to Anticipatory

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