Five Key Unified Communications and Collaboration Trends in 2021 for Technology Buyers

Executive Snapshot

• Figure: Executive Snapshot: Five Key Unified Communications and Collaboration Trends in 2021 for Technology Buyers

Situation Overview

• Five Key UC&C Trends for Technology Buyers to Watch in 2021

• The Hybrid/Flexible Work Model, Supported Largely by UC&C Applications on Robust Network Infrastructures, Will Gain Momentum Among Workers and Organizations in 2H21

• Table: Expectations for Post-COVID-19 Versus Pre-COVID-19 Workers (% of Respondents)

• The Continuing Embrace of Cloud Services, Digital Technologies, and Migrations of Premises-Based Systems by IT Buyers Will Drive the Global UCaaS Market to $19.9 Billion in 2021

• In Post-Pandemic 2021, Enterprise IT Buyers Will Again Consider SD-WAN and SD-Branch Architectures for Optimizing UC&C and Other Real-Time Traffic Applications

• AI and ML Technology Will Continue to Enhance Collaboration with Advanced Features and Functions in 2021

• Up to 50% of Enterprise UC&C Deployments Will Be Managed by Cloud-Based Management Solutions by 2022

Advice for the Technology Buyer

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• Synopsis