target audience: TECH BUYER  Publication date: Sep 2023 - Document type: IDC Perspective - Doc  Document number: # US51205923

Generative AI in IT Service Management: Guidance and New Developments in 3Q23

By:  Snow Tempest

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Generative AI for IT Service Management Use Cases, 3Q23

  • Situation Overview

    • Overview

    • Things to Consider When Looking at GenAI

    • Figure: Generative AI: The Path to Impact

    • Recent Announcements

  • Advice for the Technology Buyer

    • For the IT Service Management Software Vendor

  • Learn More

    • Related Research

    • Synopsis