target audience: TECH SUPPLIER  Publication date: Sep 2023 - Document type: Market Perspective - Doc  Document number: # US51208523

How More Automation in IT Service Management Makes User Experience More Important than Ever

By:  Snow Tempest

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Content

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: With Less Human Interaction, Users Focus More on Interaction Design

  • New Market Developments and Dynamics

    • Introduction

    • Scenarios/Use Cases

    • Virtual Agents and Chatbots

    • Outages and Status Updates

    • The UX of DEX

  • Advice for the Technology Supplier

    • Advice for the IT Leader

  • Learn More

    • Related Research

    • Synopsis