target audience: TECH BUYER  Publication date: Mar 2024 - Document type: IDC Perspective - Doc  Document number: # US51630824

EX Transformation and Methods of AI-Human Enablement

By:  Zachary Chertok

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: EX Transformation and Methods of AI-Human Enablement

  • Situation Overview

    • Driving AI Out of the Back Office

    • Applying AI in the Front Office

    • Interpretive and Predictive AI

    • Figure: Top Categories of Applied AI for Front-Office Enablement

    • Generative AI

  • Advice for the Technology Buyer

    • Getting Started: Perception Versus Reality

    • Continuing: Digital Enablement and Involvement

  • Learn More

    • Related Research

    • Synopsis