TECH BUYER Feb 2023 - IDC Perspective - Doc # AP50334423

Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank


Rijo George Thomas

This IDC Perspective examines how Federal Bank, one of the leading private sector banks in India, embarked on a customer experience (CX) transformation journey and how Infosys, a global IT and outsourcing service provider, helped the bank reinvent its CX functions. This document contains the key highlights of the bank's CX efforts and guidance for organizations embarking on a similar journey.



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