Abstract

This IDC Market Perspective examines the key trends that will impact the Canadian communications services market in 2023. Those trends are around network as a service (NaaS), IoT, cybersecurity, BSS/OSS, and ESG. There is a common theme of businesses driving toward greater efficiency, which increases adoption of agile as-a-service offerings to better match resources with usage, helping defray inflating costs. The increasing adoption of digital cloud capabilities enables efficiency, predictive capabilities, and sustainability but also requires increased security and matching digital operational tools.

"The Canadian market is seeing historically low levels of unemployment while virtual and real-time work and business transactions are peaking — driving businesses to adopt more and more cloud services. This is putting immense pressure on IT teams at communications service providers to deliver digital services with limited resources," says Praveen Datta, research director, Canadian Communications Services at IDC Canada. "These customer demands for more cloud services and the pressures on delivering on those demands is driving the digital transformation of communications service providers, causing them to deliver agile network offerings, insightful IoT capabilities, and cloud SaaS security, with digital BSS/OSS. These capabilities also help deliver against some ESG requirements."

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