target audience: TECH SUPPLIER  Publication date: Mar 2024 - Document type: Market Note - Doc  Document number: # CA51900624

GenAI's Impact on Communication Services Providers


  • Jitesh Bhayani Loading
  • Pahul Singh Loading
  • Ghassan Abdo Loading


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This IDC Market Note explores the potential impact of generative AI (GenAI) on communication services providers (SPs), emphasizing its capacity to transform network management, optimization, personalization, and customer experience. It discusses the opportunities GenAI offers, such as network optimization, process automation, and enhanced customer experience while addressing potential challenges like data privacy, integration complexity, and regulatory compliance.


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