target audience: TECH SUPPLIER Publication date: Dec 2023 - Document type: Market Perspective - Doc Document number: # EUR150261423
Telco CPaaS Strategies in Europe
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Abstract
This IDC Market Perspective looks at how CPaaS is deployed within European telco enterprise communications strategies as well as its role in telco operators' digital marketplaces, network monetization, and unlocking new customer market communities.
"As 5G market demands evolve, CPaaS platforms will seek to deliver services beyond pure communications of voice, video, and messaging to become a key building block in ecosystem-driven business models and feature-rich solutions with advanced features to match the growing need for more network intelligence across applications and platforms," said Melissa Holtz-Fremeijer, research manager, IDC's European Enterprise Infrastructure and Communications.