What the Future Holds for Utilities: IDC Energy Insights' 2019 View

Mar 2019 | Tech Buyer Presentation | Doc # EMEA44908219

By: Roberta BiglianiVice President, IDC Energy Insights, IDC Government Insights and IDC Health Insights, Jean-François SegalottoAssociate Research Director, Europe, Gaia GallottiAssociate Research Director, Europe, Phevos SkalidisResearch Manager

This IDC Market Presentation discusses IDC Energy Insights' view of utilities in 2019 and beyond. It combines the 10 worldwide predictions for utilities with evidence from several IDC and IDC Energy Insights surveys and market evaluations. ...

Consent, Conversations, and Customer Journeys: The 3Cs to Delivering Empathy at Scale

Feb 2019 | Market Presentation | Doc # EMEA44864219

By: Andrea SangalliResearch Director, Ivano OrtisVice President, IDC Financial Insights, IDC Manufacturing Insights, IDC Retail Insights, Gaia GallottiAssociate Research Director, Europe, Sabitha MajukumarSenior Research Analyst, Worldwide Insurance Strategies, Ivana SlaharovaResearch Manager, Insights, CEE, Martin StillerSenior Research Analyst, Mark YatesResearch Manager, Digital Transformation and Customer Experience, Europe

This IDC Market Presentation provides an overview of the current state of customer experience (CX) in Europe, leveraging IDC European CX surveys, topic-focused surveys, IDC CX Software forecasts, and the deep knowledge of more than 20 analy...

What About European Utilities' IT Budgets in 2019?

Feb 2019 | IDC Survey | Doc # EMEA43345318

By: Gaia GallottiAssociate Research Director, Europe, Luiza SemernyaResearch Analyst, IDC Energy Insights, EMEA

This IDC Survey analyzes a portion of the IDC Energy Insights Annual Survey for the European utilities sector. The survey was carried out between July and October 2018, and targeted managers with IT responsibilities. The survey analyzes dat...