Gaia Gallotti
This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on the customer journey and the various touchpoints/tasks customers need to be able to carry out t...
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer engagement; customer care & billing and customer...
This IDC Survey Spotlight analyzes select results from the final-year assessment of IDC's global Future Enterprise Resiliency and Spending Survey — Wave 11, December 2022.The presentation focuses on the impact of the ongoing energy crisis o...
Energy Consumer Survey 2022 - Implications for European Utilities - Part 1
Utility Customer Experience Transformation Case Study
Do Energy Suppliers Around the World Provide Their Customers a Positive CX Along the Customer Journey?: Part 5 of the 2022 Worldwide Energy Consumer Survey Discovery Series
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Analyst Location
Italy
Regions
Western Europe, Central and Eastern Europe, Middle East and Africa