Gaia Gallotti

Associate Research Director, Europe




By: 
Gaia Gallotti
Loading
,
Daniele Arenga
Loading
This IDC Survey examines data from the 2022 IDC Energy Insights Energy Consumer Survey, which was carried out between June and July, focusing on the customer journey and the various touchpoints/tasks customers need to be able to carry out t...
By: 
Gaia Gallotti
Loading
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer engagement; customer care & billing and customer...
By: 
Gaia Gallotti
Loading
This IDC Survey Spotlight analyzes select results from the final-year assessment of IDC's global Future Enterprise Resiliency and Spending Survey — Wave 11, December 2022.The presentation focuses on the impact of the ongoing energy crisis o...
More results
    Energy Consumer Survey 2022 - Implications for European Utilities - Part 1
    By:
    Gaia Gallotti
    Loading
    ,
    Jean-François Segalotto
    Loading

    Planned for CY2023 Q1 IDC Survey Tech Supplier

    Utility Customer Experience Transformation Case Study
    By:
    Gaia Gallotti
    Loading

    Planned for CY2023 Q1 IDC Perspective Tech Buyer

    Do Energy Suppliers Around the World Provide Their Customers a Positive CX Along the Customer Journey?: Part 5 of the 2022 Worldwide Energy Consumer Survey Discovery Series
    By:
    Gaia Gallotti
    Loading

    Planned for CY2023 Q2 IDC Survey Tech Supplier


More results
Team member of

IDC Energy Insights