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Mutaz Shegewi

Research Director, Provider IT Transformation Strategies

Mutaz Shegewi leads the provider research practice at IDC Health Insights covering topics of most relevance to healthcare provider organizations looking to digitally transform and become more digitally native than their competition. Mutaz advises the executive, clinical, and technical leadership of the world’s foremost health information technology supplier and buyer organizations by producing data-driven research and thought-leadership insights that help to navigate strategic challenges in health information technology and transform complexity to clarity in decision-making that would decrease costs, enhance quality, optimize access, improve patient safety, and champion patient experience. Mutaz is passionate about strengthening healthcare systems through the dynamic interrelations between technology, patients, and providers by combining industry, professional, academic, technical and global expertise in healthcare, policy, business, management, research, consulting, and medicine.


Previously, Mutaz served as Business Development Manager / Enterprise Strategist at eClinicalWorks, a leading health IT company, working with large health systems and enterprise organizations seeking to apply innovative industry-leading electronic health record solutions. During his tenure, Mutaz was responsible for strategically engaging and aligning client health IT goals with successful outcomes that regularly touched on health IT challenges in ambulatory and acute care workflows, population health, interoperability, and patient engagement. Beforehand, Mutaz served as a strategic adviser on several international healthcare projects, many of which were in challenging contexts and required unique health IT solutions. Mutaz advised an international consortium of four major global health agencies working on the assessment of refugee burden on the Jordanian health system utilizing a digital clinical workflow instrument. Mutaz also served as lead consultant for the #1 hospital in the nation on an overseas emergency preparedness and response training program. Prior to that, Mutaz was involved in academia, research, consulting, and managerial roles.


  • M.Sc. in Healthcare Policy and Management (University of Birmingham, Health Services Management Center), M.B.A. in Business Management (University of Southampton, Southampton Business School), Bachelor of Medical Sciences, Medicine and Surgery (University of Tripoli).
  • Keynote and guest speaker, presenter, moderator, participant, and contributor at numerous health IT, health policy, health systems, healthcare, and medical industry and scientific conferences, professional events, and media outlets in the US and internationally.
  • Member, American College of Healthcare Executives and Chartered Management Institute.







IDC TechBrief: Healthcare Provider CRM Solutions

Apr 2018 - IDC TechBrief - Doc # US41114717

by: Mutaz Shegewi

This IDC TechBrief discusses healthcare provider CRM solutions."Healthcare CRM is fast emerging to become a key discipline in the health industry, and healthcare provider CRM solutions will play a game-changing role in impacting provider or...
This IDC Market Glance highlights the healthcare provider operational IT solutions for 2Q18. "The ever-increasing abundance of data, industry focus on cost reduction, EHR 2.0 era, and the shift to value-based and consumer-driven care will s...
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