Hayley Sutherland
Senior Research Analyst, Conversational AI & Intelligent Knowledge Discovery
Uniphore announced its intent to acquire Jacada Software for an undisclosed amount to enhance Uniphore's automation capabilities and to leverage Jacada's codeless development environment. The goal is to make it easier for business users to ...
On February 4, 2021, Microsoft announced the launch of Microsoft Viva, an employee experience platform (EXP) that brings together a variety of tools and features for employee engagement (EX), learning, well-being, and knowledge discovery as...
Conversational artificial intelligence vendor Uniphore announced its acquisition of Emotion Research Lab, a developer of artificial intelligence–based video analysis software that uses machine learning to identify emotion and attention in r...
This IDC Market Perspective presents details of Verint's analyst event, which took place virtually on December 8 and 9, 2021. In December 2021, Verint, a global provider of customer engagement and conversational AI offerings, hosted its ann...
This IDC Market Note presents artificial intelligence (AI)–focused details from Microsoft's Ignite Virtual Conference held November 2-4, 2021, over the web and afterward. Microsoft invited IT pros, decision makers, implementors, architects,...
This IDC Perspective discusses and summarizes lessons learned from IDC's evaluation of conversational AI platform vendors and how their customers are developing and deploying conversational AI solutions to address a wide variety of use case...
How Conversational Analytics Helps Organizations Derive Value from Conversations
IDC PeerScape: Intelligent Knowledge Management & Discovery Lessons Learned from Services Firms
Intelligent Knowledge Discovery Market Forecast 2021-2025
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