Hayley Sutherland

Senior Research Analyst, Conversational AI & Intelligent Knowledge Discovery

This IDC Market Perspective presents details of Verint's analyst event, which took place virtually on December 8 and 9, 2021. In December 2021, Verint, a global provider of customer engagement and conversational AI offerings, hosted its ann...
This IDC Market Note presents artificial intelligence (AI)–focused details from Microsoft's Ignite Virtual Conference held November 2-4, 2021, over the web and afterward. Microsoft invited IT pros, decision makers, implementors, architects,...
This IDC Perspective discusses and summarizes lessons learned from IDC's evaluation of conversational AI platform vendors and how their customers are developing and deploying conversational AI solutions to address a wide variety of use case...
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Analyst Location

United States


Cognitive/artificial intelligence


Worldwide, North America