Hayley SutherlandSenior Research Analyst, Conversational AI & Intelligent Knowledge Discovery
Verint Analyst Days: A Drill Down on AI-Powered Capabilities and Verint's Customer Engagement Road Map
This IDC Market Perspective presents details of Verint's analyst event, which took place virtually on December 8 and 9, 2021. In December 2021, Verint, a global provider of customer engagement and conversational AI offerings, hosted its ann...
This IDC Market Note presents artificial intelligence (AI)–focused details from Microsoft's Ignite Virtual Conference held November 2-4, 2021, over the web and afterward. Microsoft invited IT pros, decision makers, implementors, architects,...
How Conversational Analytics Helps Organizations Derive Value from Conversations
IDC PeerScape: Intelligent Knowledge Management & Discovery Lessons Learned from Services Firms
Intelligent Knowledge Discovery Market Forecast 2021-2025
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