David Schubmehl
Research Vice President, Conversational Artificial Intelligence and Intelligent Knowledge Discovery
Uniphore announced its intent to acquire Jacada Software for an undisclosed amount to enhance Uniphore's automation capabilities and to leverage Jacada's codeless development environment. The goal is to make it easier for business users to ...
ServiceNow have been rapidly expanding its AI capabilities and footprint organically on the Now Platform and through previous acquisitions of Loom Systems, Passage AI, Attivio, and others. With the announced acquisition of Element AI, Servi...
Intel is acquiring SigOpt, a developer of software for optimizing and scaling machine learning (ML) models. With this acquisition, Intel is strengthening its capabilities to provide machine learning model developers with the capabilities it...
This IDC study represents a vendor assessment of the conversational artificial intelligence (AI) software platforms market for customer service use cases through the IDC MarketScape model. This assessment discusses both quantitative and qua...
This IDC Market Note looks at the AI-focused announcements at Google Cloud Next '21 virtual event held October 12–14. Google Cloud CEO Thomas Kurian laid out the primary business goals for helping businesses accelerate time to value and rea...
This IDC study provides IDC's 2022 top 10 predictions for artificial intelligence."The year 2020 accelerated digital transformation and moved AI out of the corners into the mainstream. The 'early adopter' advantage is petering out, and AI i...
Conversational AI – Lessons Learned
IDC Perspective: NVIDIA GTC 2021 Review and Analysis
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Analytics and Information Management
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