target audience: TECH SUPPLIER Publication date: Dec 2023 - Document type: Market Perspective - Doc Document number: # US46460821
The Role of Client Endpoint Management Tools in Digital Employee Experience Monitoring
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Abstract
This IDC Market Perspective examines how client endpoint management technologies, specifically PC life-cycle management (PCLM) and unified endpoint management (UEM) tools, factor into larger digital employee experience (DEX) and end-user experience monitoring (EUEM) platforms and initiatives.
"Gathering and analyzing endpoint telemetry data can give enterprises valuable insights into worker's daily digital experiences — both good and bad," says Phil Hochmuth, program vice president, Endpoint Management and Enterprise Mobility at IDC. "Using this device-level data to increase worker productivity, well-being, and overall job satisfaction should be a part of a comprehensive digital employee experience initiative."