target audience: TECH BUYER  Publication date: Jan 2024 - Document type: IDC MarketScape - Doc  Document number: # US49989423

IDC MarketScape: Worldwide Warranty Service Management Applications 2024 Vendor Assessment

By:  Aly Pinder Loading


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This IDC study uses the IDC MarketScape model to provide an assessment of technology vendors participating in the warranty service management applications market.

“Warranty service management is an untapped wealth of opportunity for service organizations and manufacturers,” says Aly Pinder, research vice president, Worldwide Aftermarket Services Strategies, IDC. “The data being captured during a warranty claim provides more than just a static input to confirm payment it should inform decisions to improve product quality, innovate future products, and differentiate the service experience.”


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