Aly Pinder

Program Director, Aftermarket Services Strategies




By: 
Michelle Morgan
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Aly Pinder
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This IDC Market Perspective explores the opportunity between the aftermarket service operation and the sales organization to enhance revenue and personalized customer outcomes. "Today's digital-first B2B buyer expects a buying journey that ...
By: 
Aly Pinder
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This IDC Market Glance provides a glimpse into the current landscape of aftermarket service technology solutions and applications; offers a perspective on some of the major players, trends, and market activity; and details the segments and ...
By: 
Aly Pinder
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This IDC Survey Spotlight highlights the future technology capability investments of service organizations as they strive to enhance the operations through efficiency and automation. Data comes from IDC's December 2022 Future Enterprise Res...
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    Closed Loop Service Innovation Drives Customer Value
    By:
    John Snow
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    Aly Pinder
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    Topics:
    Software, Services

    Planned for CY2023 Q1 IDC Perspective Tech Buyer

    IDC MaturityScape Benchmark: Service Innovation in Manufacturing 2.0
    By:
    Aly Pinder
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    Topics:
    Software, Services

    Planned for CY2023 Q1 IDC MaturityScape Benchmark Tech Buyer

    IDC MaturityScape: Service Innovation in Manufacturing 2.0
    By:
    Aly Pinder
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    Topics:
    Software, Services

    Planned for CY2023 Q1 IDC MaturityScape Tech Buyer


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Analyst Location

United States