Aly Pinder

Program Director, Service Innovation & Connected Products

This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in warranty and service contract management specific to service life-cycle management in the manufacturing and service industries. "The warranty...
This IDC Market Note highlights the recent acquisition of Entercoms' business unit by Baxter Planning on November 2, 2021, which enhances the service supply chain planning platform with a set of domain-focused services to aid in transformat...
This IDC Survey Spotlight highlights the interest and immergence of AI projects in service to enhance the customer experience and service quality. Data comes from IDC's 2021 Industry AI Path Survey.
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Analyst Location

United States