Aly Pinder
The connected world is both smarter and more complex as digital technologies and advancements still rely on physical, finite resources. When something breaks or an asset within a facility fails, issue resolution requires field service, main...
OverIT, an Italian-headquartered global field service management (FSM) software vendor, announced its spin-off from the Engineering Group by Bain Capital and Neuberger Berman on September 16, 2021. The company, founded in 2000, also announc...
This IDC Market Perspective explores the opportunity between the aftermarket service operation and the sales organization to enhance revenue and personalized customer outcomes. "Today's digital-first B2B buyer expects a buying journey that ...
This IDC Market Glance provides a glimpse into the current landscape of aftermarket service technology solutions and applications; offers a perspective on some of the major players, trends, and market activity; and details the segments and ...
This IDC Survey Spotlight highlights the future technology capability investments of service organizations as they strive to enhance the operations through efficiency and automation. Data comes from IDC's December 2022 Future Enterprise Res...
Closed Loop Service Innovation Drives Customer Value
IDC MaturityScape Benchmark: Service Innovation in Manufacturing 2.0
IDC MaturityScape: Service Innovation in Manufacturing 2.0
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Analyst Location
United States