target audience: TECH BUYER  Publication date: Dec 2023 - Document type: IDC MarketScape - Doc  Document number: # US49989523

IDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment

By:  Aly Pinder Loading


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This IDC study uses the IDC MarketScape model to provide an assessment of technology vendors participating in field service management.

"The field service operation has become a critical aspect of the value being delivered to customers and operators," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "Issue resolution is table stakes, but in a more competitive environment, the field service team has a great opportunity to enhance the customer's experience through value-add interactions at a point of need."


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