target audience: TECH BUYER Publication date: May 2024 - Document type: IDC MarketScape - Doc Document number: # US52083224
IDC MarketScape: Worldwide Unified Communications and Collaboration Platforms 2024 Vendor Assessment
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Abstract
This IDC study for 2024 evaluates 14 unified communications and collaboration (UC&C) platform vendors, highlighting the shift toward cloud deployments and the increasing focus on AI capabilities. It provides insights into the strengths and challenges of key players such as 8x8, Alcatel-Lucent Enterprise, Avaya, Cisco, Dialpad, Google (nonparticipant), GoTo, Microsoft, Mitel, Ooma, RingCentral, Vonage, Zoho, and Zoom, emphasizing their strategic positioning and future plans to enhance UC&C offerings with AI and other advanced technologies.
"In a rapidly evolving UC&C landscape, embracing AI and cloud integrations is not just an option but a necessity for future growth," says Jitesh Gera, research manager, IDC's Unified Communications and Collaboration research program. "Leaders involved in UC&C vendor selection process at their businesses are encouraged to use this IDC MarketScape analysis and vendor profiles to map their needs to relevant providers and build the right communications technology stack for their employees and customers."
"Hybrid deployments and AI capabilities are becoming the battlegrounds for UC&C vendors aiming to meet the diverse needs of modern businesses," says Denise Lund, research vice president, IDC's Worldwide Telecom and Unified Communications and Collaboration research. "Buyers of UC&C solutions are advised to study the key decision factors outlined in this IDC MarketScape to acquire solutions that can meet their current as well as future needs."