target audience: TECH BUYER  Publication date: Mar 2021 - Document type: IDC PlanScape - Doc  Document number: # US47354821

IDC PlanScape: Conversational Artificial Intelligence

By: 

  • Hayley Sutherland Loading
  • David Schubmehl Loading

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Table of Contents


  • IDC PlanScape Figure

    • Figure: IDC PlanScape: Executive Summary of Conversational Artificial Intelligence

  • Executive Summary

  • Why Is Conversational Artificial Intelligence Important?

    • Figure: Investment Plans in Support of Contactless Experiences by Technology

  • What Is Conversational Artificial Intelligence?

  • Who Are the Key Stakeholders?

  • How Can My Organization Take Advantage of ConversationalArtifical Intelligence?

    • Selecting an Initial Use Case and Vendor

    • Bankia

    • Kenneth S. Nugent, P.C. Attorneys at Law

    • Telefónica

    • Measuring ROI and Gauging User Responses

    • Bankia

    • Kenneth S. Nugent, P.C. Attorneys at Law

    • Telefónica

    • Scaling Out and Looking Ahead

  • Advice for Technology Buyers

  • Related Research