target audience: TECH BUYER Publication date: Dec 2020 - Document type: IDC Perspective - Doc Document number: # US47068820
How Conversational AI–Based Chatbots and Digital Assistants Power Intelligent Finance and Procurement Operations
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Abstract
This IDC Perspective discusses how conversational AI–based chatbots and enterprise digital assistants can support the finance and procurement operations in reducing the cost of labor, boosting productivity and improving operational efficiencies and CX.
"With cognitive assistants, CFOs and the CFO office will have access to data and insights to drive more strategic planning for the enterprise to improve customer experiences, the customer journey, and agent productivity," said Alison Close, research manager, Digital Business Operations and Analytics Services, IDC.