Meredith Whalen

IDC
Analysts
Current: Meredith Whalen

Meredith Whalen

Chief Research Officer, IDC

IDC Link
Analyst Research

Responding to COVID-19: An Evolving Playbook for Customer Experience

Mar 2020 | IDC Link | Doc # lcUS46141420

By: Alan WebberProgram Vice President, Customer Experience, Meredith WhalenChief Research Officer, IDC

The COVID-19 pandemic has reset, in a very short time frame, much of our daily lives and thus has altered, likely forever, how customers and brands engage and interact. As a result, brands will need to rethink what customer experience means...

Business Resiliency: A Stop on the Way to the Future Enterprise

Aug 2020 | Market Presentation | Doc # US46760620

By: Meredith WhalenChief Research Officer, IDC

This IDC Market Presentation includes the latest research from IDC's Global COVID-19 Survey as it relates to business resiliency. The journey many organizations were on to the future enterprise has been interrupted with a stopover in busine...
Implementing the NIST Cybersecurity Framework in the Digital Enterprise — Future Enterprise Planning Guide

Jul 2020 | Tech Buyer Presentation | Doc # US46658120

By: Meredith WhalenChief Research Officer, IDC

This IDC Tech Buyer Presentation is part of IDC's Future Enterprise Planning Guide series. Each module delivers key overviews, targeted advice, and peer insights to guide users through key parts of the digital transformation (DX) process.Di...
Employing Appropriate AI Technologies — Future Enterprise Planning Guide

Jul 2020 | Tech Buyer Presentation | Doc # US46658020

By: Meredith WhalenChief Research Officer, IDC

This IDC Tech Buyer Presentation is part of IDC's Future Enterprise Planning Guide series. Each module delivers key overviews, targeted advice, and peer insights to guide users through key parts of the digital transformation (DX) process.In...

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