Meredith Whalen

IDC
Analysts
Current: Meredith Whalen

Meredith Whalen

Chief Research Officer, IDC

IDC Link
Analyst Research

Responding to COVID-19: An Evolving Playbook for Customer Experience

Mar 2020 | IDC Link | Doc # lcUS46141420

By: Alan WebberProgram Vice President, Customer Experience, Meredith WhalenChief Research Officer, IDC

The COVID-19 pandemic has reset, in a very short time frame, much of our daily lives and thus has altered, likely forever, how customers and brands engage and interact. As a result, brands will need to rethink what customer experience means...

COVID-19 Brings New C-Suite Priorities

May 2020 | IDC Survey Spotlight | Doc # US46403520

By: Meredith WhalenChief Research Officer, IDC

This IDC Survey Spotlight examines the impact of COVID-19 on C-suite agenda items. Organizations will focus on business resiliency to weather the economic downturn with technologies that allow them to automate and scale while positioning th...
Leaning on Digital Transformation Investments to Meet the Challenges of the COVID-19 Pandemic

Apr 2020 | Market Presentation | Doc # US46201920

By: Meredith WhalenChief Research Officer, IDC, Dan VessetGroup Vice President, Analytics and Information Management, Holly MuscolinoResearch Vice President, Content and Process Strategies and the Future of Work, Al GillenGroup Vice President, Software Development and Open Source, Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Kevin ProutyGroup Vice President, Energy and Manufacturing Insights, Frank DicksonProgram Vice President, Cybersecurity Products, Alan WebberProgram Vice President, Customer Experience, Richard L. VillarsResearch Vice President, Datacenter & Cloud, Carrie MacGillivrayGroup Vice President & General Manager, WW Telecom, Mobility & IoT Research, Scott LundstromGroup Vice President and General Manager of IDC Software Research

This IDC Market Presentation examines how digital transformation is helping address the challenges of operating during the time of COVID-19. By examining dozens of organizations around the world, we can conclude the following:The COVID-19 p...
Developing an Information Transformation Program — Future Enterprise Planning Guide

Mar 2020 | Tech Buyer Presentation | Doc # US46037720

By: Meredith WhalenChief Research Officer, IDC

This IDC Tech Buyer Presentation covers how transformed enterprises treat data and information as a valued asset. Information is turned into intelligence to make better decisions, optimize operations, and monetize it in the form of products...

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