Meredith Whalen

IDC
Analysts
Current: Meredith Whalen

Meredith Whalen

Chief Research Officer, IDC

IDC Link
Analyst Research

Responding to COVID-19: An Evolving Playbook for Customer Experience

Mar 2020 | IDC Link | Doc # lcUS46141420

By: Alan WebberProgram Vice President, Customer Experience, Meredith WhalenChief Research Officer, IDC

The COVID-19 pandemic has reset, in a very short time frame, much of our daily lives and thus has altered, likely forever, how customers and brands engage and interact. As a result, brands will need to rethink what customer experience means...

The Transformation of Enterprise Software: The 4Ps — Past, Present, and Future

Apr 2021 | Market Perspective | Doc # EUR147592221

By: Philip CarterPhilip Carter, Group Vice President, European Chief Analyst and WW C-Suite Tech Research Lead, Frank Della RosaResearch Director, SaaS and Cloud Software, Matthew EastwoodSenior Vice President, Enterprise Infrastructure, Cloud, Developers and Alliances, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, David ReinselSr. Vice President, Global Datasphere, IoT, Mobility, Security, Consumer, Semiconductors, Telecom, Client Computing and Imaging/Print/Document Solutions, Mark ThomasonResearch Director, Meredith WhalenChief Research Officer, IDC

This IDC Market Perspective highlights how the enterprise software market is in a state of transformation. The software product that will be leveraged by the Future Enterprise will be modular and based on open microservices. It will be pric...
Adapting to the New Competitive Forces in a Post-Pandemic World

Mar 2021 | Event Proceeding | Doc # DR2021_GS2_MW

By: Meredith WhalenChief Research Officer, IDC

These event proceedings were presented at IDC Directions in March 2021.Pandemic consumer needs and preferences have opened the door for digital market entrants and digital substitutions. Enterprises around the world are rapidly adapting the...
U.S. Consumer Sentiment Study Around COVID-19 and Tech

Nov 2020 | Market Presentation | Doc # US46978020

By: Meredith WhalenChief Research Officer, IDC

This IDC Market Presentation provides highlights of the findings and recommendations from our September 2020 survey of 2,000 U.S. consumers on how the impact of COVID-19 has changed their behaviors. The survey had a special focus on the way...

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United States

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Technology buyer

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