Reimaging CX Opportunities for Network Life-Cycle Services Firms: A New Paradigm to Grow Sales, Services, and Customer Relationships

Nov 2018 | Market Perspective | Doc # US44433818

By: Chris BarnardVice President, European Telecommunications and Networking, Leslie RosenbergResearch Director, Network Life-Cycle Services and Infrastructure Services

This IDC Market Perspective examines customer experience opportunities for network life-cycle firms."The move from a transactional sales motion (e.g., the frantic rush to sell equipment at the end of each quarter) to a contractual sales mot...

End-to-End ICT Security Requires a Holistic Approach

Nov 2018 | IDC Perspective | Doc # EMEA44416218

By: Mike CansfieldAssociate Vice President, Telecoms and Networking, Chris BarnardVice President, European Telecommunications and Networking, Romain FouchereauManager, Security Appliance Program, European Systems and Infrastructure Solutions, Roz ParkinsonResearch Manager, EMEA Enterprise Networks and Life-Cycle services, Bruno TeytonResearch Director, EMEA Telecommunications and Networking, Dominic TrottAssociate Research Director, European Security

This IDC Perspective covers the need for enterprises to think of security holistically rather piecemeal, and on an end-to-end basis across their ICT estate. As both telco and enterprise networks evolve enterprises can take advantage of thes...

IDC FutureScape: Worldwide Enterprise Infrastructure 2019 Predictions

Oct 2018 | IDC FutureScape | Doc # US44383918

By: Chris BarnardVice President, European Telecommunications and Networking, Eric BurgenerResearch Vice President, Storage, Brad CasemoreResearch Vice President, Datacenter Networks, Michael Ceroici, Al GillenGroup Vice President, Software Development and Open Source, Jiri HelebrandSenior Research Manager, Servers, Systems & Infrastructure Solutions, CEMA, Ritu JyotiProgram Vice President, Systems Infrastructure Research Portfolio, Marina KostovaResearch Manager, SIS, CEMA, Rohit MehraVice President, Network Infrastructure, Deepak MohanResearch Director, Public Cloud Infrastructure as a Service, Mario MoralesProgram Vice President, Enabling Technologies and Semiconductors, Masaaki MoriyamaGroup Director, Enterprise Infrastructure / PCs, IDC Japan, Ashish NadkarniGroup Vice President, Infrastructure Systems, Platforms and Technologies, Giorgio NebuloniResearch Director European Systems and Infrastructure Solutions, Dave PearsonResearch Director and Team Lead, Infrastructure, Peter RuttenResearch Manager, Server Solutions, Juan Pablo SeminaraProgram Manager, Enterprise Hardware, Latin America. Research Manager, Consumer and Enterprise, Argentina, Swapna SubramaniSenior Research Manager, Enterprise HW, MEA, Archana VenkatramanResearch Manager – European Datacenter Research

This IDC study provides IDC's top 10 predictions for enterprise infrastructure for 2019 and beyond."Digital transformation initiatives continue to accelerate IT spend in newer areas, with the goal of modernizing enterprise infrastructure, m...