Cisco Customer Experience: After One Year, What's New and What's Stayed the Same

May 2019 | Market Note | Doc # US45042019

By: Chris BarnardVice President, European Infrastructure and Communications, Alejandro FloreanVice President Consulting & Strategic Solutions, Latin America, Leslie RosenbergResearch Vice President, Network Life-Cycle Services and Infrastructure Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Market Note discusses announcements made at the annual Cisco Customer Experience (CX) Summit. During the Cisco CX Summit, the company articulated that Cisco CX is more than an organization (formerly Cisco Services) but is a strateg...

Avaya Engage 2019: Experiences That Matter

Mar 2019 | Market Note | Doc # US44893318

By: Chris BarnardVice President, European Infrastructure and Communications, Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

This IDC Market Note discusses the Avaya Engage 2019 event for clients, partners, and industry analysts held January 20–23 in Austin, Texas. It summarizes IDC's opinion on Engage 2019 and discusses some important next steps for the company....

EMEA Enterprise Infrastructure and Communications: The Outlook for 2019 and Beyond

Mar 2019 | Market Presentation | Doc # EMEA44873019

By: Jan Hein BakkersResearch Director, European Tech Solutions and Ecosystems team, Chris BarnardVice President, European Infrastructure and Communications, Ksenia EfimovaSenior Research Analyst, EMEA Telecoms and Networking, Melissa FremeijerSenior Research Analyst, European Telecommunications and Networking, Peter KosinarProgram Manager, Telecoms Netw., CEE, Oru MohiuddinResearch Manager, Roz ParkinsonResearch Manager, EMEA Enterprise Networks and Life-Cycle services, Kevin RestivoResearch Manager, European Enterprise Mobility, Rosie SecchiResearch Manager, European Wireless and Mobile Communications

This IDC Market Presentation discusses the enterprise infrastructure and communications markets in Europe, the Middle East, and Africa (EMEA), It looks at businesses' needs around communications and collaboration, networks, and mobility, en...