Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Lara Greden Loading
    • Rick Villars Loading
    • Dave McCarthy Loading
    This IDC Survey provides key findings from IDC's 2024 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 1, which focuses on issues related to GenAI adoption and its implications on IT investment, governance, and partnering decis...
  • By: 

    • Bill Latshaw Loading
    • Abhishek Mukherjee Loading
    • Alison Close Loading
    • Erin Hichman Loading
    • Estelle Quek Loading
    • Jennifer Hamel Loading
    • Leslie Rosenberg Loading
    • Melih Murat Loading
    • Peter Marston Loading
    • Rob Brothers Loading
    This Tech Buyer Presentation describes 14 AI/GenAI use cases providers and buyers are implementing. GenAI and AI buyers understand that the service providers they hire to produce outcomes for their businesses are using these services to aug...
  • By:  Penny Madsen Loading

    This IDC Market Presentation draws upon data collected in IDC's 4Q23 Cloud Pulse Survey to provide insight into the different requirements cloud buyers have as they transform their cloud strategies. Almost three-quarters of cloud buyers are...
  • By:  Cathy Huang Loading

    This IDC study represents a vendor assessment of cybersecurity consulting services for enterprises through the IDC MarketScape model. It assesses 15 cybersecurity services vendors offering cybersecurity strategy advisory, architecture asses...
  • By:  Leslie Rosenberg Loading

    This IDC SurveySpotlight highlights data from IDC's Worldwide Network Consulting End-User Survey of 500 senior network decision-makers regarding their attitudes and expectations for use of network consulting services currently and in the ne...
  • By:  Bjoern Stengel Loading

    This IDC Survey Spotlight uncovers the top ESG issues that organizations are concerned about when deploying or using AI/GenAI. Sustainable AI is a top priority for enterprises worldwide, with 68% of organizations currently planning to incre...
  • By: 

    • Jennifer Cooke Loading
    • Dave McCarthy Loading
    This IDC Market Perspective provides an overview and analysis of a collaboration between Vapor IO — an edge platform and connectivity provider — and Supermicro — a manufacturer of high-performance servers. Called Zero Gap AI, the offering p...
  • By: 

    • Penny Madsen Loading
    • Katie Evans Loading
    This IDC Survey Spotlight provides insights from IDC's 4Q23 Cloud Pulse Survey, which investigates global cloud buying adoption trends and challenges, and from IDC's February 2024 Worldwide Small and Medium Business Survey. IDC has evidence...
  • By: 

    • Bjoern Stengel Loading
    • Teodora Siman Loading
    • Philip Carter Loading
    • Tony Olvet Loading
    This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on sustainability strategies, particularly in the age of AI everywhere. Speakers included chief sustainability officer, human rights officer, and head of Digital Inc...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC Market Perspective discusses low-code/no-code technology and the role of the professional services provider. This document uses findings from both IDC's 2023 Digital Transformation Professional Services Survey and IDC's 2023 Servic...

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