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Karen Massey

Senior Research Analyst, Consumer Banking

Karen Massey is Senior Analyst for IDC Financial Insights responsible for the Financial Services Worldwide IT Spending Guides and contributing to the North American banking practices.  Ms Massey’s research coverage includes transformational technologies and services impacting banks, including digital transformation, cloud, innovation accelerators, while also covering trends impacting financial institution spending on IT. With a background in consulting to the financial services industry, Ms Massey also considers the people and processes components for successful IT management.

BACKGROUND

Previously, Ms Massey was a senior consultant at Demos Solutions, managing large scale projects at some of the largest financial institutions across the US, Canada, and Asia/Pacific. Client engagements included retail banking solution selection and implementation, process improvement, capacity planning, operations workflow, post-merger analysis and integration strategy definition. Prior to Demos Solutions, Ms Massey led special projects within audit for Liberty Mutual.

EDUCATION/INDUSTRY ACCOMPLISHMENTS

  • MBA (Magna Cum Laude) from the F.W. Olin Graduate School of Business at Babson College
    • Coursework and research at University of Sydney, Australia and The University of Hong Kong
  • B.S. from Boston College
  • Frequent speaker at industry events and provides analysis for multiple media outlets including the Wall Street Journal, USA Today, and numerous financial services publications worldwide.
This IDC Financial Insights study uses the IDC MarketScape model to provide an assessment of service providers participating in the digital strategy consulting and agency services market with specific offers and capabilities in risk and com...
This IDC study presents the results of IDC's 2017 Digital Transformation in Worldwide Banking MaturityScape Benchmark Survey and should be viewed as a supplement to IDC MaturityScape: Digital Transformation in Banking 1.0 (IDC #US41117816, ...
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