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Karen Massey

Senior Research Analyst, Consumer Banking

Karen Massey is Senior Analyst for IDC Financial Insights responsible for the Financial Services Worldwide IT Spending Guides and contributing to the North American banking practices.  Ms Massey’s research coverage includes transformational technologies and services impacting banks, including digital transformation, cloud, innovation accelerators, while also covering trends impacting financial institution spending on IT. With a background in consulting to the financial services industry, Ms Massey also considers the people and processes components for successful IT management.


Previously, Ms Massey was a senior consultant at Demos Solutions, managing large scale projects at some of the largest financial institutions across the US, Canada, and Asia/Pacific. Client engagements included retail banking solution selection and implementation, process improvement, capacity planning, operations workflow, post-merger analysis and integration strategy definition. Prior to Demos Solutions, Ms Massey led special projects within audit for Liberty Mutual.


  • MBA (Magna Cum Laude) from the F.W. Olin Graduate School of Business at Babson College
    • Coursework and research at University of Sydney, Australia and The University of Hong Kong
  • B.S. from Boston College
  • Frequent speaker at industry events and provides analysis for multiple media outlets including the Wall Street Journal, USA Today, and numerous financial services publications worldwide.

Download Karen's Bio in PDF Format

This IDC Perspective discusses the findings of our 2017 Consumer Banking Channel Preference Survey of U.S. banking and credit union customers. This document focuses on our nationally representative U.S. respondents. Based on the results of ...
This IDC Financial Insights study presents the top 10 predictions for the financial services industries. Each prediction is shaped by a common set of key drivers that provides a planning tool for technology leaders and their line-of-busines...
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