Customer Relationship Management (CRM) Team

Mary Wardley

Program Vice President, Customer Care and CRM

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

New Research

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    • Mickey North Rizza Loading
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    • Daniel-Zoe Jimenez Loading
    • Robert Parker Loading
    SAP recently announced its 4Q23 and full-year 2023 results. All results discussed in this document will be non-IFRS at constant currencies unless otherwise specified, and all SAP outlook numbers are in constant currency.
  • By:  Vladimir Kroa Loading

    This IDC Survey takes a deep dive into the role that sustainability plays in the context of IT infrastructure planning and procurement. While global in nature, the survey data and analysis also provide details by region, industry, and respo...
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    • Sean Graham Loading
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    • Heather Hershey Loading
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    • Stephanie Krishnan Loading
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    • Aly Pinder Loading
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    • Gentaro Yuki Loading
    本IDC研究报告介绍2024年可持续发展/ESG十大预测。"全球各地的企业普遍感受到了应对不断变化的可持续发展要求和新的监管环境带来的压力。他们的应对节奏不同,可持续发展转型成熟度也各不相同,因此他们在战略制定、组织和文化变革、运营调整和技术使用等方面面临的挑战也各不相同。无论您处于发展进程的哪个阶段,IT都是实现转型和通过企业可持续发展实践创造价值的关键推动力,了解如何充分利用技术进入下一阶段非常重要。"IDC Sustainable Strategies and Tech...
  • By:  Vladimir Kroa Loading

    This IDC Survey Spotlight focuses on a specific question from IDC's Global Sustainability Maturity and Readiness Survey, 2023, conducted in the Fall. The Spotlight takes a deep look into how enterprises and organizations in various industri...
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    This IDC Market Note provides a summary and analysis of the 28th United Nations Climate Change Conference, also known as COP28, held November 30–December 13, 2023, in Dubai, UAE. The document offers IDC’s key takeaways on the inaugural Glob...
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    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Playbook for Tech Sales Leaders provides a concise current state view of the Asia/Pacific low-/no-code (LCNC) market along with insights into future-ready enterprise automation capabilities, trends, and guidance for account strateg...
  • By:  Mary Wardley Loading

    This IDC Perspective examines the changed environment in which customer-facing service personnel work and service customers. Customer service and contact center employees face changing expectations of customers in terms of service and are e...
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    • Supriya Deka Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Presentation is an accompanying piece to the main IDC FutureScape Worldwide Small and Medium-Sized Business 2024 Predictions — Asia Pacific (Excluding) Implications. It provides specific recommendations for two tech vendor p...
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    • Supriya Deka Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Tech Buyer Presentation provides the Asia/Pacific (excluding Japan) (APEJ) regionalization of the worldwide small and medium-sized business (SMB) FutureScape for 2024. This IDC study shortlists the 10 SMB technology and business tr...
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    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC FutureScape study dives into the top 10 predictions and Asia/Pacific implications for the developer and DevOps in 2024 and beyond"The Asia/Pacific market for generative AI–assisted software development, including code generation, u...

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