IDC FutureScape: Worldwide Digital Transformation 2018 Predictions — Western European Implications
Jan 2018 - Tech Buyer Presentation - Doc # EMEA43389217
Jan van Vonno,
Marta Muñoz Méndez-Villamil,
This IDC Presentation predicts 10 key developments in the tech world in the European region for 2018 and beyond. The 2018 IDC FutureScape for the European ICT industry identifies 10 strategic IT industry shifts executives need to understand...
This IDC Presentation outlines a regional view of the IDC's FutureScape worldwide services for 2018. This IDC FutureScape identifies the 10 most impactful predictions that will shape IT services buyers' road maps in the next three years. Ea...
WFO capabilities will become increasingly important as contact centers and the nature of customer interactions evolve. The contact center of the future is one in which personnel are valued for their expertise and are retained for their valu...
This IDC Perspective provides an overview on conversational AI interfaces and the platforms used to build these interfaces as well as guidance for organizations considering these tools. "Conversational interfaces are being increasingly used...
IDC's Worldwide Semiannual Digital Transformation Spending Guide Taxonomy, 2017: Update, November 2017
Dec 2017 - Taxonomy - Doc # US43205517
Serena Da Rold,
This IDC study provides a detailed description of IDC's Worldwide Semiannual Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Semiannual Digital Transformation Spendi...
Worldwide Managed Cloud Services Forecast, 2017–2021: An Extraction View of Technology Outsourcing Services Markets
Nov 2017 - Market Forecast - Doc # US41967817
This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2017–2021 forecast period. IDC views managed cloud services as an extraction view of IDC's technolo...
How the Digital-Native Enterprise Is Winning the Future, Now
Nov 2017 - IDC Perspective - Doc # US43195117
Joseph C. Pucciarelli,
This IDC Perspective illustrates what a digital-native enterprise looks like and can achieve when it has "digital" ingrained in the most important aspects of its culture and business. Digital transformation has progressed to where it is now...
This IDC Presentation comments on major events in IT services, including cloud and digital transformation in 3Q17. It also looks at the pipeline of outsourcing renewals and provides insight into new research from the IDC European Services G...
This IDC Market Note highlights PwC's Analyst Day in Frankfurt, Germany, September 4, 2017, which coincided with the official opening of the company's digital Experience Center in Frankfurt. The event featured a detailed presentation of eig...
Microsoft Interweaves AI, Cloud, and Mixed Reality into Office, Applications, Development, and Infrastructure Announcements at Ignite and Envision to Enable Access to Emerging Technologies
Nov 2017 - IDC Perspective - Doc # US43175917
Mickey North Rizza,
This IDC Perspective examines Microsoft's Ignite and Envision announcements, which IDC sees as a key step for technology buyers with new and emerging competitive offerings across areas ranging from cognitive/AI/machine learning and the clou...