Abstract

This IDC Perspective reviews the huge role that collaborative applications play in business continuity in the COVID-19 era — or any event that requires people to work and engage remotely. The COVID-19 pandemic is forcing companies of every size to increase remote work. Unlike other technology solutions, collaborative applications require a mix of technology, security, integration, and culture to drive consistent and significant benefits across the enterprise.

"Business continuity requires empowering people to do work and allowing people to be people — to move meetings, shared assets, and even watercooler conversations into collaborative applications and to connect colleagues, partners, and customers," according to Wayne Kurtzman, IDC research director of Social and Collaboration Solutions. "Adding an invisible layer of security and compliance to a highly integrated online work environment drives significant productivity and time-savings, regardless of where the work gets done."

Coverage