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Wayne Kurtzman

Research Director

Wayne Kurtzman, the IDC Research Director for Social and Experiential Solutions, is an experienced technologist, practitioner and analyst of enterprise social media, collaboration and analytics programs and responsible for the IDC Social, Communities and Collaboration practice.

Prior to joining IDC, Wayne led emerging technology programs for global B2B and B2C companies, leveraging community collaboration and social media to drive employee and customer experience, new efficiencies, and new revenue streams. He has developed global community, social, and analytics practices as well as award-winning knowledge management and advocacy programs.

Wayne is an adjunct instructor with the University of Tennessee, and a guest lecturer and speaker. A former journalist, Wayne volunteers with Destination Imagination, building 21st century creativity and problem-solving skills for students around the world.

He holds a B.A. in Communications from Hofstra University.

Microsoft released a free version of Microsoft Teams, plus a free integrated version of Office Online including Word, Excel, PowerPoint, and OneNote. Microsoft also announced AI-powered video events, whiteboarding, and updates to its collab...
Slack Give Search an AI Boost, with a Fresh New Look

Jul 2018 - IDC Link - Doc # lcUS44111518

by: Wayne Kurtzman

Slack announced significant improvements in their ability to perform detailed, AI-powered search, which is rolling out this month. The new search is easier and faster, and search results are presented in an easy-to-navigate, intelligently p...
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This IDC study discusses digital transformation (DX) in the customer experience that companies provide and its influence on prioritizing use cases for investment as well as the strategic priorities and programs that are driving technology s...
IDC MaturityScape: Social Media Management 1.0

Jun 2018 - IDC MaturityScape - Doc # US43994618

by: Wayne Kurtzman

This IDC study describes the IDC MaturityScape for social media management."The goal of being a social business is to create a seemingly unfair advantage for your company by being more responsive, developing greater market insights, and cre...
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