Wayne Kurtzman
On December 6, Dialpad announced a market and brand shift with its announcement of the Dialpad Ai-Powered Customer Intelligence Platform, shifting its leading offer away from point solutions in voice, meetings, and contact center to a unifi...
Social media is where people found their people, or their digital "communities." Social content added value to them, and their work, and sometimes enriched their lives. While most posts were not a sale, a support case, or even kittens and p...
Zoom (NASDAQ: ZM) had to find new ways to grow to remain in the post-pandemic spotlight, and it appears to have done just that. The company launched a more significant communications and collaboration portfolio at its Zoomtopia event in San...
This IDC Perspective looks at the continued evolution and growth of collaborative platforms including team collaboration applications, conferencing, enterprise communities, and virtual events, with a focus on what the enterprise needs to co...
This IDC study looks at the evolving future of virtual event applications market. No longer can events be in person only, especially when the larger audience cannot travel for whatever reason. Virtual events welcome people into the sales fu...
This IDC Web Conference presents a discussion by IDC's Sudhir Rajagopal and Wayne Kurtzman on the most urgent business and technology issues that customer experience executives across the C-suite must address moving forward. In a world of a...
IDC Perspective: Collaboration and Communities Trends : Buckle Up
MarketGlance: Collaboration Applications
IDC 2023 Annual Collaboration Survey
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