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Wayne Kurtzman

Research Director

Wayne Kurtzman, the IDC Research Director for Social and Experiential Solutions, is an experienced technologist, practitioner and analyst of enterprise social media, community and analytics. Wayne is responsible for IDC's SocialView and Communities and Collaboration practices.

Prior to joining IDC, Mr. Kurtzman led emerging technology programs for global B2B and B2C companies, leveraging community collaboration focused on improved customer experience. Mr. Kurtzman has developed global community, social, and analytics practices as well as award-winning advocate programs.

Mr. Kurtzman is an adjunct instructor with the University of Tennessee and a guest lecturer in the Boston area. A former journalist, Kurtzman volunteers with Destination Imagination, building 21st century creativity and problem-solving skills for students around the world.

He holds a B.A. in Communications from Hofstra University.

Alexa is going to work. Amazon Web Services (Nasdaq: AMZN) announced that it is bringing its familiar voice interface to the workplace as Alexa for Business. Using standard Alexa appliances configured by IT departments, Alexa Voice Services...
Cisco Brings AI-Powered Voice to the Office

Nov 2017 - IDC Link - Doc # lcUS43195417

by: Wayne Kurtzman

Cisco has announced the Cisco Spark Assistant, an AI-powered voice control for Cisco Spark platform to be what Siri, Alexa, and Google Assistant are in your personal devices. Announced at the Cisco Partner Summit, Spark Assistant provides c...
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This IDC study presents our worldwide social media team of analysts' view of key drivers and outcomes relating to the evolution of social media."Social media is the new telephone," according to Wayne Kurtzman, IDC's research director of Soc...
This IDC Market Analysis Perspective views the growth in the worldwide communities and collaboration markets and functional markets, explores the important trends, and looks at where the growth is and shares advice for technology buyers and...
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