target audience: TECH BUYER  Publication date: Jan 2024 - Document type: IDC MarketScape - Doc  Document number: # US49741923

IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024 Vendor Assessment


  • Marci Maddox Loading
  • Holly Muscolino Loading


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This IDC study provides an assessment of the vendors that provide experience-centric intelligent digital workspaces and presents the criteria most important for companies to consider when selecting a solution commonly referred to as a modern intranet, employee experience platform or an employee engagement solution. This assessment discusses both quantitative and qualitative characteristics that explain success in content, communication, collaboration, and task engagement via desked and deskless (also referred to as frontline) workers. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another. The study highlights the factors expected to be the most influential for success in the market during both the short term and the long term.

"The recent demand of generative AI to help improve employee productivity and collaboration needs to be balanced with the desire for easy-to-use consumerlike apps to serve the workforce inside and outside the office," said Holly Muscolino, group vice president, Enterprise Content Strategies and the Future of Work at IDC. "Organizations cannot afford to dismiss the technology that is at the heart of the employee experience — streamlined news and communications combined with a business-centric process automation that enhances the transactional digital workspace with AI and generative AI capabilities."


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