target audience: TECH SUPPLIER  Publication date: May 2023 - Document type: IDC Survey - Doc  Document number: # US50723023

Automated Document Generation and Customer Communications Trends, 2023

By:  Marci Maddox Loading


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This IDC Survey examines current directions in technology-generated customer communications, customer preferences, investments, and drivers of future development. The economic challenges of 2022-2023 have shifted how organizations reach out to their customers across the various channels. IDC's Digital Experience Strategies research team conducted an IT QuickPoll Survey with 100 decision makers in the United States who influence spending for automated document generation and customer communications technology to understand trends in customer communications in 2023 as well as goals and plans for 2024.


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