IDC FutureScape: Worldwide Services 2023 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Services 2023 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2024, 75% of Enterprises Will Seek Help with Cybersecurity Measures to Counter Vulnerabilities Created by Investment in Emerging Technologies and to Exploit the Full Digital Business Value Chain.

• Associated Drivers

• IT Impact

• Guidance

• Prediction 2: By 2026, the Need to Increase Resiliency Will Drive Large Enterprises to Create New Digital Business Models and Digital Products/Services, Which Will Account for 50% of Service Providers' Revenue.

• Associated Drivers

• IT Impact

• Guidance

• Prediction 3: By 2024, 65% of Organizations Will Have a Business Continuity Crisis Management Strategy That Includes Continuous Intelligence and Enables an Agile Reaction to Future Economic Shocks and Disruptions.

• Associated Drivers

• IT Impact

• Guidance

• Prediction 4: By 2025, Rising Demand for Digital Talent, Coupled with High Attrition Rates, Will Force Enterprises to Increase Outsourcing and Pay Their Service Providers a 10% Premium on All Contracts.

• Associated Drivers

• IT Impact

• Guidance

• Prediction 5: By 2027, 70% of Organizations with Advanced Digital Ecosystem Participation Have Internal Teams That Use Digital Control Planes to Operate as Value Integrators to the Business.

• Associated Drivers

• IT Impact

• Guidance

• Prediction 6: By 2024, 65% of Large Enterprises Will Use Alliances Between Tech Vendors and Advisory Firms to Develop Strategies and Utilize Technologies to Reduce the Skills Gap for Existing and Future Workforces.

• Associated Drivers

• IT Impact

• Guidance

• Prediction 7: By 2023, 80% of Enterprises Will Recalibrate Their IT Delivery Model Mix, Adopting a Sourcing Model with a Higher Degree of Automation and Rightshoring to Reduce Costs and Leverage Experienced Skills.

• Associated Drivers

• IT Impact

• Guidance

• Prediction 8: By 2026, Managed Hybrid Cloud Services Spending Will Eclipse $90 Billion Driven by Firms Shifting Their Sourcing Strategies Increasingly to Public Cloud Providers as Their Primary Providers.

• Associated Drivers

• IT Impact

• Guidance

• Prediction 9: By 2024, 50% of ESG Business Services Projects Will Include Managed Services to Address Large Enterprises' ESG Data and Analytics Demands, Given the Lack of Internal Expertise to Meet These Needs.

• Associated Drivers

• IT Impact

• Guidance

• Prediction 10: By 2027, 50% of IT Services Providers Will Collaborate with Enterprises and Technology Vendors to Develop Innovative Industry-Specific Niche Products/IP That Will Be Jointly Commercialized Globally.

• Associated Drivers

• IT Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• Digital Business — Stepping Stone to the Future Enterprise

• Economic Instability — Flurry, Snowball, or Avalanche?

• Ecosystem-Based Innovation — Driving Enterprise Value

• Everything as a Service — Thriving Through the Change

• Geopolitical Reality — Sovereignty in the Digital World

• Storms of Disruption — Accelerating, Interconnected Uncertainty

• Work Mode Upheaval — New Models and Leadership

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• Related Research