BMC Exchange Milan 2019: Tackling the Innovator's Dilemma

Mar 2019 | IDC Link | Doc # lcEMEA44923519

By: Giulia CarosellaResearch Analyst, European Industry Solutions, Customer Insights & Analysis, Ivano OrtisVice President, IDC Financial Insights, IDC Manufacturing Insights, IDC Retail Insights, Stefano PeriniSenior Research Analyst, European Industry Solutions, Customer Insights & Analysis, Jennifer ThomsonSenior Research Director & Lead Accelerated App Delivery Practice

BMC is pursuing an innovative strategy to enhance its IT service management portfolio with cognitive capabilities. The main challenge for the company is managing its existing business and customer base while taking advantage of new technolo...