target audience: TECH SUPPLIER  Publication date: Jun 2023 - Document type: Market Presentation - Doc  Document number: # US50985523

IDC SaaSPath 2023 Vendor Ratings: Customer Satisfaction Direct from the Mind of the Buyer


  • Nadia Ballard Loading
  • Eric Newmark Loading
  • Mickey North Rizza Loading
  • Frank Della Rosa Loading
  • Simon Ellis Loading
  • Aly Pinder Loading
  • Mark Thomason Loading
  • Kevin Permenter Loading
  • Heather Hershey Loading
  • Patrick Reymann Loading
  • Heather Herbst Loading
  • Alicia Mokwa Loading
  • John Snow Loading
  • Jordan Steele Loading
  • Brian O'Rourke Loading
  • Zachary Chertok Loading


  • 294 slides

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This IDC Market Presentation provides application and professional services vendor ratings by 23 application areas from IDC's 2023 SaaSPath Survey.

The survey polled 2,875 organizations across 5 continents and 11 countries to collect information on SaaS adoption, the SaaS buyer's journey, and SaaS vendor preferences and ratings. This IDC Market Presentation covers application adoption and in-depth vendor ratings, spending trends, and advocacy scores for more than 300 software vendors and professional services providers.

The functional application markets covered include accounts payable; accounts receivable; configure, price, quote (CPQ); core HR; digital commerce; ALM/EAM; employee experience; ERP; facility management; field service management; finance; procurement; payroll; product information and experience management (PIM/PXM); product life-cycle management/computer-aided design (PLM/CAD); PSA; SCM; subscription management; talent acquisition, talent management; tax; travel and expense; and treasury and risk management.


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